Remediation Project Manager, Account Coordination Remediation Project Manager, Account Coordination

POSITION RESPONSIBILITIES:

" Project Management skills: as primary liaison betweenand Customer Accounts, the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account schedulingo Support creation and maintenance of a Master Schedule to facilitate coordinated schedulingo Create, communicate, and manage detailed plans with Customer Accountso Manage Resource allocations for account schedulingo Co-manage assigned Resources (provide work location, schedule, instructions, etc.)o Provide ongoing management of timelines and resource logistics (Change Management)o Where appropriate, coordinate return of affected devices to a Company locationo Provide a forecast of Customer Account scheduling targetso Document account statuses, provide Quality record" Program support:o Implement various business process improvement and automation initiativeso Facilitate 3rd Party resource trainingo Follow-up on KPIs associated with Resource performance to correct underperforming indicatorso Review / audit documentation, and support reconciliation of project recordso Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures" Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact" Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected" Other duties as assigned by supervisor" Work environment may be an office or home setting

Quals--MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS

Education and Experience RequiredMinimum 4 years Project Management experience requiredUniversity / College degree (BA) preferredPMI Certification is a plus

Technical Knowledge and SkillsPosition requires a significant amount of phone and email correspondence, strong verbal and written communication skills requiredExperience in medical device industry is preferredExcellent customer service skills required

AbilitiesSelf-starterStrong analytical and problem-solving skillsNegotiation and collaboration skills

Impact and ScopeErrors would result in additional time and cost to the company, as well as potential loss of customer accounts

Key Internal and External RelationshipsAll colleagues within Company including senior managementContracted Field service engineers, Project Managers, and Data Entry ClerksCustomer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical

Planning and Decision MakingAssist Senior Managers in their decisions by data preparation and analysisDevelop proposals with solid rationaleSupervision is available for escalated issues