Remote After Training - Customer Service Rep

Max pay rate: $20/hr

• Communicate with customers via telephone using strong communication skills, active listening, and empathy.
• Drive solutions that best meet the customers needs.
• Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
• Support special product and/or service campaigns as needed, or as requested by the customer.
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customers inquiry.
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

• Training hours and location: Warwick, RI for training and nesting starting 4/6/2026, 8:30am- 5:00pm Monday- Friday EST.
• All candidates are required to come into the office for training and nesting. No time off is expected during this time, no planned time off is permitted.
• Post-training hours and location: 8:00am- 6:00pm EST - may receive shift anywhere between those hours.
• Transition to more of a work-from-home model after training. Will need to come into the office if there is a system issue and for team meetings as needed.
• Strong home internet connection is required. At least 50 Mbps internet speed. Must connect to the router/modem via a LAN cable (not wireless).

• Suggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred.
• Must live within one hour commute of Warwick, RI office.
• Experience navigating multiple screens while delivering a good customer experience.
• Strong computer/keyboard skills as well as analytical and problem-solving skills.
• Quickly grasps information and efficiently solves verbal challenges with strategic thinking.
• Communicates complex verbal and written concepts with ease.
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
• Professionally demonstrate empathy to others.

• High School diploma, GED, some college experience, trade, or professional certification.
• A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions.
• Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style which promotes a quality image of the company.