Remote Benefits Customer Service Representative

A-Line Staffing Solutions LLCBuffalo, NY

$59,000 - $65,918 / year

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Overview

Remote

On-site

Compensation

$59,000-$65,918/year

Job Description

A-Line staffing is hiring for a Remote Benefits Customer Service Representative in Buffalo, NY

If interested APPLY NOW for IMMEDIATE consideration.

Benefits Customer Service Representative Details

· Location: MUST live within 2 hours of Buffalo, NY 14204 – on site 1st day before going remote

· Required to come in for meetings or major projects

· Payrate: $16.50/hr+ - depending on bilingual status

· Required Availability: Mon-Fri only, hours vary 7a-6p, 32 to 40 hours per week, possible OT

Benefits Customer Service Representative Job Description

· Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.

· Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.

· Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.

· Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

· Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.

Benefits Customer Service Representative Requirements

· Must have High School Diploma or GED

· Looking for any various experience, preferably in Customer Service or Call Center

· Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)

Please click to apply now! Austin Faris or an A-Line Team Member will reach out to you as soon as possible! Email your resume to

afaris@alinestaffing.com

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FAQs About Remote Benefits Customer Service Representative Jobs at A-Line Staffing Solutions LLC

What is the work location for this position at A-Line Staffing Solutions LLC?

This job at A-Line Staffing Solutions LLC is located in Buffalo, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at A-Line Staffing Solutions LLC?

Candidates can expect a pay range of $59,000 and $65,918 per year.

What employment applies to this position at A-Line Staffing Solutions LLC?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at A-Line Staffing Solutions LLC?

You can apply for this role at A-Line Staffing Solutions LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.