Remote Call Center Analyst – Federal Law Enforcement (Oklahoma City, OK Area)
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
Remote
Compensation
$23+/hour
Job Description
Job DescriptionUS Advisors is seekingRemote Call Center Analysts located in the Oklahoma City, OK areato support a federal law enforcement client in a 24/7 mission-critical contact center environment. Analysts will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support.The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Responsibilities
- Answer and track high-volume inbound calls in a federal contact center
- Document calls and prepare detailed reports in government systems
- Conduct database and open-source intelligence (OSINT) research
- Route and escalate calls according to operational procedures
- Maintain accuracy while handling sensitive or law-enforcement related information
- Other duties, as assigned
- 3+ years of call center or contact center experience
- Associates Degree
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
- Experience in handling sensitive information
- Ability to work in a 24/7 operational environment, including nights and weekends
- Experience operating in federal, DHS, ICE, or law enforcement environments.
- Prior experience supporting contact/call center environments.
- Experience with 24/7 operational environments.
- Client: Federal law enforcement agency
- Clearance Requirement: DHS Suitability/Public Trust
- Work Schedule: Full-time, remote (work from home) position located in the Oklahoma City metropolitan area; supporting 24/7/365 operations
- Start Date: Immediate upon background approval
US Advisors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.
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FAQs About Remote Call Center Analyst – Federal Law Enforcement (Oklahoma City, OK Area) Jobs at Universal Strategic Advisors
What is the work location for this position at Universal Strategic Advisors?
This job at Universal Strategic Advisors is located in Oklahoma City, OK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Universal Strategic Advisors?
Candidates can expect a pay range of $23.3 (per hour).
What employment applies to this position at Universal Strategic Advisors?
Universal Strategic Advisors lists this role as a Full-time position.
What experience level is required for this role at Universal Strategic Advisors?
Universal Strategic Advisors is looking for a candidate with "Senior-level" experience level.
Does Universal Strategic Advisors allow remote work for this role?
Yes, this position at Universal Strategic Advisors supports remote work, giving candidates the flexibility to work outside the primary office location.
What is the process to apply for this position at Universal Strategic Advisors?
You can apply for this role at Universal Strategic Advisors either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.