Remote Call Center Pharmacy Technician {168158}
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Overview
Job Description
A-Line Staffing is now hiring Remote Call Center Pharmacy Technician . The Remote Call Center Pharmacy Technician would be working for a Fortune 500 healthcare company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Remote Call Center Pharmacy Technician position, please contact Austin Faris at
Remote Call Center Pharmacy Technician Compensation • The pay for this position is $20.00 per hour • Benefits are available to full-time employees after 90 days of employment • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Remote Call Center Pharmacy Technician Highlights • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs • Fully remote – work from home • Schedule: Monday – Friday between 11:00 AM – 11:00 PM CST (8.5 hour shift with 30 minute lunch; shift determined by business needs) • Training: Monday – Friday for approximately 5 weeks (schedule determined during onboarding)
Remote Call Center Pharmacy Technician Responsibilities • Answer inbound calls from providers, pharmacies, and members regarding the prior authorization process • Provide professional and courteous phone assistance while following established criteria-based workflows • Document all reviews, approvals, and denials accurately and in a timely manner • Transfer clinical questions, escalations, or judgment-based decisions to the pharmacist team • Review and process prior authorization requests received via fax and electronic prior authorization (ePA) • Perform outbound calls when necessary to support case resolution • Monitor and respond to inquiries through departmental mailboxes • Perform additional administrative and operational duties as assigned by leadership
Remote Call Center Pharmacy Technician Requirements • Active Pharmacy Technician license or certification (no restrictions) • Minimum 2 years of experience in a high-volume call center environment (healthcare or PBM/prior authorization strongly preferred) • At least 1 year experience working as a pharmacy technician in an administrative or coordination role • Familiarity with medical terminology and coding • Advanced computer skills including word processing and spreadsheet applications • Excellent written and verbal customer service skills • High School Diploma or GED required • Attendance is mandatory for the first 90 days
Remote Work Requirements • Dedicated HIPAA-compliant workspace free from interruptions • Must not be the primary caregiver for anyone during scheduled work hours • Wired internet connection required with at least 25 Mbps download and 3 Mbps upload speeds • Ability to sit and remain focused for the duration of the scheduled shift
Remote Call Center Pharmacy Technician Preferred Qualifications • Experience supporting prior authorization workflows • Previous experience working in PBM, healthcare operations, or pharmacy services • Strong multitasking and documentation skills in a fast-paced environment
If you think this Remote Call Center Pharmacy Technician position is a good fit for you, please reach out to me — feel free to call, email, or apply to this posting!
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