Remote Customer Experience & Benefits Specialist

Remote Customer Experience & Benefits Specialist

Company: AO (American Income Division)Location: Virginia Beach, VA 23452Work Arrangement: 100% Remote (U.S. Residents Only)

Launch Your Career with AO

100% Remote | Flexible Schedule | Training Provided

Are you looking for an opportunity to build a rewarding career from home while helping working families protect their financial future?

AO is seeking motivated, service-oriented individuals to join our team as Entry-Level Remote Client Representatives. This position is ideal for individuals who enjoy working with people, developing new skills, and growing within a supportive, mentorship-focused organization.

Whether you're entering the workforce, changing careers, or looking for greater flexibility, we'll provide the training and support needed to help you succeed.

No prior insurance experience is required.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we're committed to developing future leaders through mentorship, professional development, and performance-based advancement.

What You'll Do

As an Entry-Level Remote Client Representative, you'll work directly with clients who have requested information regarding their benefits and coverage options.

Client Responsibilities

• Meet with clients through Zoom and phone appointments

• Schedule and confirm virtual consultations

• Answer questions regarding available benefits and coverage options

• Explain products and services clearly and professionally

• Assist clients with applications, enrollment, and policy updates

• Provide ongoing customer support and follow-up communication

• Build and maintain long-term client relationships

Professional Development

• Participate in virtual training and mentorship programs

• Learn insurance products, systems, and client service best practices

• Develop communication, customer service, and leadership skills

• Collaborate with a supportive remote team

• Continue building professional skills through ongoing coaching

Training & Licensing

We provide structured onboarding and mentorship to help you build confidence and develop the skills needed for success.

Training includes:

• Live virtual training sessions

• One-on-one mentorship

• Weekly coaching and development

• Product and systems training

• Leadership development opportunities

A resident Life & Health Insurance License is required before assisting clients. If you are not currently licensed, we'll guide you through the licensing process. Licensing costs vary by state and typically include pre-licensing education and the state licensing exam.

Compensation

This is a 1099 independent contractor opportunity with performance-based compensation.

Representatives may be eligible for:

• Weekly commission payments

• Performance-based bonuses

• Residual income opportunities through policy renewals

• Leadership incentives

• Career advancement opportunities

Compensation is based on individual performance and production.

What We Offer

100% Remote Work

• Work from anywhere within the United States

• Flexible scheduling after training

• No daily commute

• Modern virtual work environment

Professional Growth

• Comprehensive training program

• Leadership mentoring

• Promotion from within

• Performance-based advancement

• Long-term career development

Benefits

• Medical reimbursement program for qualifying representatives

• Company-supported life insurance

• Residual income opportunities

• Union-supported work environment

• Leadership conferences and incentive travel

• Advanced virtual technology and collaboration tools

Qualifications

We're looking for individuals who demonstrate:

• Strong communication and interpersonal skills

• Positive attitude and willingness to learn

• Self-motivation and accountability

• Strong organizational and time-management skills

• Ability to work independently in a remote environment

• Professionalism and integrity

• Commitment to delivering excellent customer service

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Customer Service

• Sales

• Retail

• Hospitality

• Healthcare

• Education

• Administrative Support

• Client Relations

• Call Center Operations

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Ability to obtain a resident Life & Health Insurance License

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone capability

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Get Started?

If you're looking for a flexible remote career where you can help working families, develop professionally, and build long-term success, we'd love to hear from you.

Apply today and take the first step toward building your future with AO.

Work From Home. Learn New Skills. Grow Your Career. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace• Complete required training and participate in virtual meetings• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

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