Remote Customer Service Representative (Call Center) | Work From Home | Kansas Residents Only
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Overview
Job Description
Remote Customer Service Representative (Call Center) – Kansas Residents Only
Work From Home | Full-Time | Inbound Call Center | $11hr starting, increases to $12hr after 90 days | Paid Training
Applicants must reside in Kansas.
Make a Difference Without Leaving Home
Looking for a stable, full-time remote position where you can help people every day?
As a Remote Customer Service Representative, you'll assist members across the United States with scheduling transportation to medical appointments. Every call helps someone access essential healthcare services, making this a meaningful role with real impact.
We are seeking dependable, compassionate individuals who enjoy helping others, providing excellent customer service, and working in a structured remote environment.
What You'll Do
- Answer inbound customer service calls professionally and courteously
- Schedule, update, and confirm transportation requests for medical appointments
- Assist members with ride changes, cancellations, and general questions
- Verify trip information and eligibility using company systems
- Communicate with transportation providers and healthcare facilities as needed
- Accurately document customer interactions and trip details
- Resolve concerns while maintaining a positive customer experience
- Follow company policies and quality standards
- Meet performance expectations for attendance, accuracy, and customer service
What We're Looking For
Required Qualifications
- Must currently reside in Kansas
- High school diploma or GED
- Ability to work remotely from a secure and distraction-free home office
- Strong verbal communication and active listening skills
- Basic computer skills and ability to navigate multiple applications simultaneously
- Reliable internet connection
- Professional and dependable work habits
Preferred Qualifications
- Customer service experience
- Call center experience
- Healthcare, transportation, scheduling, or member services experience
- Experience handling a high volume of inbound calls
Why Join Our Team?
- 100% Remote Work from Home
- Paid Training
- Supportive Team Environment
- Purpose-Driven Work That Helps Others
- Opportunities for Growth and Advancement
- Consistent Full-Time Schedule
- Nationwide Impact While Working Locally
- Health Benefit Options After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, vision, and more
Ideal Candidates Enjoy
- Helping people solve problems
- Providing excellent customer service
- Working independently while remaining part of a team
- Following structured processes and procedures
- Maintaining professionalism in a fast-paced environment
Job Details
Position: Remote Customer Service Representative
Department: Non-Emergency Medical Transportation (NEMT)
Employment Type: Full-Time
Location: Remote – Kansas Residents Only
Schedule: Day, Evening, and Weekend Availability May Be Required
Apply Today
If you're looking for a remote customer service position where your work directly supports individuals accessing healthcare services nationwide, we'd love to hear from you.
Apply now and join a team that helps keep healthcare moving every day.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
