Remote Customer Service Team Manager

AILFort Worth, TX

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Director

Remote

Benefits

Flexible/Unlimited PTO

Career Development

Job Description

AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment.

This opportunity is ideal for individuals with backgrounds in management, operations, or client service who want flexibility while continuing to grow their leadership careers.

In this role, you will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through available options while also supporting team performance and development.

What You’ll Do

Connect with individuals who have expressed interest in benefit programs
Schedule and conduct virtual consultations via Zoom
Guide clients through benefit options and support enrollment
Maintain accurate digital records and follow-ups
Recruit, mentor, and support team members
Set performance expectations and track progress
Lead team meetings, coaching sessions, and development calls
Promote a culture of accountability and growth

What We Offer

100% remote work environment
Flexible scheduling
Warm leads provided — no cold calling or prospecting
Weekly pay via direct deposit
Training and leadership development support
Performance bonuses and advancement opportunities
Collaborative, growth-focused team culture

Ideal Candidate

Experience in leadership, management, or client-facing roles
Strong communication and organizational skills
Comfortable working remotely and using digital tools
Motivated to lead, develop others, and drive results

Requirements

Authorized to work in the United States
Reliable internet connection
Windows-based computer with webcam

About AO Globe Life

For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the U.S. We offer a remote-first environment focused on service, leadership, and long-term career growth.

Apply Today

If you're ready to grow your leadership career in a flexible, remote environment, apply today to learn more.

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FAQs About Remote Customer Service Team Manager Jobs at AIL

What is the work location for this position at AIL?

This job at AIL is located in Fort Worth, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at AIL?

Employer has not shared pay details for this role.

What employment applies to this position at AIL?

AIL lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at AIL?

AIL is looking for a candidate with "Director" experience level.

Does AIL allow remote work for this role?

Yes, this position at AIL supports remote work, giving candidates the flexibility to work outside the primary office location.

What benefits are offered by AIL for this role?

AIL offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at AIL?

You can apply for this role at AIL either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.