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Remote Customer Service Travel Representative

EpicescapesadventureOklahoma City, Oklahoma
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Overview

Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Flexible/Unlimited PTO
Career Development

Job Description

Departure Travel

Lead Travel Agent / Travel Assistant Customer Service (Remote)

Join Our Growing Team at Departure Travel

Departure Travel is looking for motivated, detail-oriented individuals who are passionate about helping others create memorable travel experiences. We are seeking a Lead Travel Agent / Travel Assistant Customer Service team member who thrives in a remote environment and enjoys working with clients through every stage of their travel journey.

This flexible remote opportunity is ideal for someone who enjoys customer service, communication, organization, and travel planning while working hours that fit their lifestyle.

Key Responsibilities

Client Journey Support

  • Guide clients through every stage of the travel planning process
  • Assist with trip inquiries, destination information, and travel options
  • Provide professional and timely communication throughout the booking experience
  • Follow up with clients to confirm travel plans and ensure satisfaction

Customer Service & Communication

  • Respond to client emails, phone calls, and messages in a professional manner
  • Support clients with travel modifications, cancellations, and updates
  • Maintain positive relationships through empathy, patience, and efficiency
  • Deliver exceptional customer service while creating a stress-free experience for travelers

Travel Coordination & Organization

  • Provide up-to-date information regarding destinations, travel documentation, and agency processes
  • Maintain organized client records and communication
  • Ensure accuracy and attention to detail with travel information and scheduling
  • Gather post-trip feedback to help improve the client experience

Professional Growth & Team Collaboration

  • Stay informed on travel trends, destinations, and industry tools
  • Learn and adapt to new systems, technology, and agency resources
  • Collaborate with team members in a supportive remote environment
  • Be flexible with evening availability when needed to support clients

Remote Position

Flexible Schedule

Work From Anywhere

Apply today and begin helping clients turn their travel dreams into unforgettable journeys with Departure Travel.

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Submit 10x as many applications with less effort than one manual application.

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FAQs About Remote Customer Service Travel Representative Jobs at Epicescapesadventure

What is the work location for this position at Epicescapesadventure?
This job at Epicescapesadventure is located in Oklahoma City, Oklahoma, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Epicescapesadventure?
Employer has not shared pay details for this role.
What employment applies to this position at Epicescapesadventure?
Epicescapesadventure lists this position under the following employment categories:
  • Alternate-schedule
  • Full-time
What experience level is required for this role at Epicescapesadventure?
Epicescapesadventure is looking for a candidate with "Senior-level" experience level.
Does Epicescapesadventure allow remote work for this role?
Yes, this position at Epicescapesadventure supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Epicescapesadventure for this role?
Epicescapesadventure offers following benefits: Flexible/Unlimited PTO and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Epicescapesadventure?
You can apply for this role at Epicescapesadventure either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.