Remote Ecommerce Sales & Customer Service Representative

We are seeking a dedicated and enthusiastic Remote eCommerce Sales & Customer Service Representative to join our growing team. This role is essential in delivering a seamless online shopping experience while supporting both sales and post-purchase customer needs. If you enjoy helping customers, closing sales, and working in a fast-paced eCommerce environment - all from a remote setting - we’d love to hear from you. Primary Responsibilities: Customer Assistance & Sales Support: Guide customers through product selection and purchasing decisions, actively supporting sales and conversions. Multi-Channel Communication: Respond to customer inquiries via phone, chat, and email regarding products, orders, pricing, and general questions. Order Management: Create, verify, and qualify new orders accurately using our POS system. Order Tracking & Follow-Up: Monitor order status and provide proactive updates to customers. Lead & Ticket Management: Manage sales leads and customer requests using Zendesk. Claims & Issue Resolution: Handle claims, concerns, and service issues professionally and efficiently to ensure customer satisfaction. Qualifications & Skills: Sales Experience: Prior sales experience is preferred, particularly in eCommerce, furniture, or home-goods environments. Customer Service Experience: Proven ability to deliver excellent customer support in an online or retail setting. Technical Skills: Familiarity with Google Workspace, Zendesk, FedEx Manager, and UPS Manager is highly desirable. Remote Work Readiness: Self-motivated, highly organized, and able to manage time effectively in a remote environment. Initiative & Ownership: Strong ability to take ownership of tasks, adapt to changing priorities, and work independently. Communication & Collaboration: Excellent verbal and written communication skills with the ability to collaborate across departments. What We Offer: Fully remote position. Supportive, collaborative team environment. Opportunity for growth within a stable and expanding eCommerce business. Join our team and help create an outstanding online shopping experience while contributing to sales success. Apply today!