Remote Healthcare Customer Service Representative

Everisejackson, MS

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Overview

Remote

On-site

Job Description

The Opportunity

Description

What You’ll Do

While working from your home, as aHealthcare Customer Service Representative, you’ll be the Over-The-Counter Retail members' first point of contact. You’ll support their health and prescription needs by:

Handling calls for the Over-the-Counter benefit.
Handle order-taking calls for members who qualify to use an extra benefit on their Care card.
Taking orders for their over-the-counter benefits.
Reviewing card benefits and helping the customer place the order.
Responding to online inquiries as well.

This is an opportunity to build your healthcare knowledge while helping members get the care they need.

Training & Schedule

·Training: 8 days training + 2 days nesting (remote and paid).

·Hours of Operation: 9:00AM - 11:00PM EST, Monday – Friday.

·Shifts: The production shifts will be assigned during training.

·Holidays: Program is open on all holidays (skeleton crew schedule applies).

·For NHO class only - you need to join using a laptop or desktop – no cellphones are allowed.

Experience Required for Your Success

What You’ll Bring:

We’re looking for people who thrive in a fast-paced environment and can communicate clearly with empathy. To succeed in this role, you should have:

Strong customer service or call center experience (healthcare a plus)
Ability to type 30+ WPM and use multiple computer systems
Clear, professional communication skills
Reliable internet connection: 20 Mbps download / 10 Mbps upload
Ability to pass a 7-year background check and drug screen (9 panel with THC, per state law)

Why Join Us

Seasonal role with opportunity to transition to another program, extend your assignment, or even move into a permanent role (based on performance & business need)
Paid training to set you up for success
Supportive team environment focused on helping you grow

About Us

We partner with leading healthcare organizations to deliver exceptional customer support to their members. Join our team and be part of a mission-driven program that makes a real impact for Federal Employee Program members every day.

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FAQs About Remote Healthcare Customer Service Representative Jobs at Everise

What is the work location for this position at Everise?

This job at Everise is located in jackson, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Everise?

Employer has not shared pay details for this role.

What employment applies to this position at Everise?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Everise?

You can apply for this role at Everise either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.