Remote Inbound Customer Service Representative

Location: Remote ( Available to USA residents Only )

Avenue5 is growing, and we are in search of a customers service representatives to join our dynamic team.

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates successes and encourage them to raise the bar even higher

Responsibilities:

• Customer Interaction: Act as the first point of contact for customers, responding to inquiries about products, services, orders, and other customer-related issues

• Problem Resolution: Accurately and efficiently address customer issues, providing solutions and escalating complex problems to appropriate teams when necessary.

• Record Keeping: Maintain accurate records of customer interactions, notes, and resolutions in the company's CRM system.

• Communication: Communicate clearly and professionally with customers, building rapport and ensuring a positive customer experience. Process Orders/Transactions: Process orders, payments, and other relevant transactions accurately and efficiently

• Gather Feedback: Collect customer feedback and provide insights to product/service improvement teams to enhance the customer experience.

Skills and Requirements

• Ability effectively interact with residents, suppliers, other associates, and clients.

• Ability to create a climate in which associates what to do their best by leading and communicating a shared vision with associates and providing coaching and development.

• Ability to relay technical concerns with adequate detail, quickly and accurately.

• High degree of initiative and problem-solving ability.

• Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.

• Ability to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.

• Ability to write reports, business correspondence.

• Excellent written and verbal communication skills.

• Strong interpersonal skills to effectively and sensitively communicate with all levels of management.

• Ability to work independently and prioritize effectively in a fast-paced environment.

• Ability to cope and defuse situations involving angry or difficult people.

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

• Ability to lift, push and pull up to 40 pounds.

• Hearing and visual ability to observe and detect signs of emergency required.

• Must be able to sit, stand, reach, bend and stoop for extended periods of time.

• Talking and expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Perceiving the nature of sounds at normal speaking levels with or without correction.

• Ability to receive detailed information through oral communication, and to make the discriminations in sound.

• Visual requirements including color, depth perception, and field vision.

• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.

• Ability to tolerate stressful situations.

• Ability to work under minimal to moderate supervision.

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.