Remote Insurance Customer Service Rep

Meridian Insurance & Financial Services is a high-performance agency operating in a competitive Colorado market with a large, established book of business. Our focus is to take care of clients the right way while continuing to grow a strong, stable organization. Our culture is built on accountability, professionalism, and ownership. We do not rely on micromanagement. Instead, we set clear expectations and trust our team to execute. Every role directly impacts the client experience, and we value individuals who are dependable, organized, and committed to performing at a high level. We operate in a structured environment where consistency, communication, and follow-through are essential. Our goal is to build a team of professionals who take pride in their work and contribute to long-term success. Employees value genuine care from management, the flexibility to grow into roles that fit their strengths, and high income.

We're seeking a detail-oriented, reliable Remote Insurance Customer Service Representative to manage client accounts, handle service requests, and support retention efforts. This is a fully remote role suited for someone who thrives in a structured environment, can manage multiple responsibilities independently, and values delivering a high level of service. You will play a critical role in maintaining client relationships, ensuring policy accuracy, and supporting a seamless client experience across the agency.

• Base salary of $36,000-$58,000 based on experience
• Health, dental, vision, and life insurance (available after 12 months)
• 401(k) retirement plan and healthcare spending account (available after 12 months)
• Paid time off, paid holidays, and paid sick leave
• Monday-Friday schedule with evenings and weekends off
• Opportunities for growth into senior service or cross-functional roles

If you are looking for a role where you can take ownership of your work, operate independently, and be part of a structured, high-performing team, apply today.

Salary Range: $42000 - $58000 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Bonus Opportunities

Paid Holidays

401k Plan

Professional Development

Ongoing Training Seminars

Professional Work Environment

Healthcare Spending Account

Equipment Provided

Paid Sick Leave

• Manage inbound client requests including policy changes, billing questions, and coverage reviews
• Process endorsements accurately and ensure policies reflect current client needs
• Follow up on open tasks and pending items to ensure timely completion
• Review accounts for coverage gaps and communicate solutions to clients
• Handle client concerns and escalations with professionalism and efficiency
• Support a consistent, high-quality client experience through organization and responsiveness

• Active Property & Casualty insurance license required
• Prior insurance or customer service experience
• Strong attention to detail and ability to manage multiple tasks
• Dependable, consistent, and accountable in daily work
• Problem-solving mindset with the ability to handle client issues effectively
• Coachable with a willingness to continuously improve