Remote Job Opportunity : User Guide Production Manager (Employee Benefits) :: With Our Insurance Client

Hello, Hope you are doing well.My name is Shashank, and I’m a recruiter at Artech. We have an open position that may match your experience. Please call or reply to me at 973-507-7537 or shashank.mishra@artech.com so we can discuss this opportunity.Job Title: User Guide Production Manager (Employee BenefitsLocation: 100% Remote Duration: 06+ Moths Contract with possible extension and conversionJob Summary: OverviewTheEmployee Benefits is seeking a contract professional to own and manage the end-to-end production of User Guides that help employer employees effectively use self-service claims portals and related digital tools. This role serves as the single point of accountability for planning, developing, validating, and delivering accurate, easy-to-use guides in close partnership with business requestors, subject-matter experts (SMEs), and Creative Services.Key Responsibilities

              Own the full lifecycle of new and updated User Guides, from intake through final handoff for distribution to employer customers.Partner with requestors to clearly document the purpose of each guide, the user need being addressed, and the business and customer impact of not meeting that need.

              Identify, engage, and coordinate all required SMEs to source, validate, and confirm accuracy of content, workflows, screenshots, and supporting details.Author clear, concise, customer-focused copy that translates complex tools and processes into easy-to-follow guidance.

              Collaborate closely with Creative Services to integrate written content with visuals and layouts, ensuring a cohesive, high-quality final document.Manage review and feedback cycles with requestors and SMEs, incorporating edits and resolving conflicts to achieve timely alignment.

              Confirm final accuracy, completeness, and readiness of all User Guides prior to release.Handoff finalized guides to the appropriate teams responsible for publishing and distributing materials to employer customers.

              Maintain organized documentation of requirements, approvals, and final deliverables to support reuse and future updates.

Qualifications

              3–5 years of experience in technical writing, user documentation, or content production for digital tools or platforms.Proven ability to manage complex, multi-stakeholder content projects from concept through delivery.

              Strong interviewing and requirements-gathering skills, with the ability to synthesize input from diverse SMEs.Exceptional written communication skills, with a focus on clarity, usability, and customer experience.

              Experience partnering with creative or design teams to produce polished, user-ready materials.Highly organized, detail-oriented, and comfortable managing multiple workstreams simultaneously.

              Experience in insurance, employee benefits, or regulated industries preferred.Working StyleSelf-directed and accountable, with the ability to drive work forward without daily supervision.

              Comfortable operating as the owner of deliverables while influencing without direct authority.Customer-centric mindset with a strong commitment to accuracy and ease of use.Warm Regards,Shashank MishraAssociate RecruiterCell: 973-507-7537Email:  shashank.mishra@artech.com360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960 Website: www.artech.com