This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Director of Software Engineering - REMOTE. In this pivotal role, you will leverage your extensive technical expertise to enhance contact center and field service capabilities on SaaS platforms. As a trusted advisor to our partners, you will guide delivery teams towards innovative solutions that elevate operational efficiency and enhance customer experience. Your leadership will be instrumental in defining long-term strategic directions and delivering contemporary solutions that bolster front-line capabilities. This remote role allows you to impact market competitiveness while collaborating with key business leaders.
Accountabilities
- Gather and refine business requirements, guiding internal customers to best-fit approaches for satisfying their needs.
- Lead hybrid teams to enhance CRM, field service, and dealer management platforms.
- Utilize modern delivery and AI-aided practices to shorten time to market.
- Maintain high standards of technical quality and availability, ensuring accountability among providers.
- Ensure compliance with non-functional requirements and regulatory standards.
- Facilitate resolution of schedule and budget challenges due to evolving requirements.
Requirements
- Bachelor’s degree in computer science, engineering, or related field; Master’s preferred.
- 8+ years of experience in frontline operations on third-party platforms, specifically Salesforce.
- Proven leadership ability to inspire cross-functional teams and foster collaboration.
- Expertise in Agile delivery methodologies and tools like Jira.
- Exceptional verbal and written communication skills for diverse audiences.
- Strong analytical and problem-solving skills with a strategic approach.
Benefits
- Competitive salary reflecting market standards and role requirements.
- Remote work flexibility allowing you to work from anywhere within the contiguous United States.
- Robust benefits package including health, wellness, and retirement planning.
- Opportunities for professional development and continued education.
- Supportive company culture encouraging innovation and collaboration.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.