Rental Assistance Program Manager

ESSENTIAL FUNCTIONS

Leadership and Management

• Hire, train, direct, supervise, develop, evaluate, and performance manage the daily activities of staff and volunteers in accordance with THC policies and directives.
• Conduct regularly scheduled meetings, supervisions, and trainings to motivate staff and volunteers for success, promote team building, create professional and technical skill development, and establish and maintain effective working relationships.
• Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
• Hold staff and volunteers accountable for high levels of performance, team work, and quality customer service.
• Provide leadership, vision, and project direction that engender trust and respect.
• Participate in the leadership activities of the department’s management team.

• Develop and nurture collaborative relationships with government agencies, other non-profit organization and community-based organizations (CBOs), neighborhood groups, elected officials, landlords, and tenants.
• Stay abreast of services and programs provided by CBOs and government agencies that may benefit client base.
• Develop and implement neighborhood outreach plans to encourage participation in information workshops.
• Develop and implement a leadership training program outreach volunteers.

• Identify important neighborhood issues and civic events relevant to the client base and then develop/implement campaigns to engage the clients.

Administration and Operations

• Work with the Community Organizing Director to foster program development and achieve targeted objectives and outcomes.
• Partner and coordinate with CBOs, government agencies, and other THC departments to meet objectives and ensure comprehensive clients and tenant services.
• Respond to all phone messages, client requests, staff requests, and emails as appropriate and in a timely manner.
• Attend all meetings as scheduled and participate in meetings as requested.
• Represent THC while attending MOHCD or related meetings as directed.
• Stay knowledgeable and abreast of MOHCD Rental Assistance policy and procedures and requirements to train staff and effectively advocate on behalf of clients.
• Develop and foster collaborative work environments and provide training to ensure all contractual objectives and community goals are accomplished.
• Maintain appropriate documentation to demonstrate that all contractual requirements are met.
• Compile and submit reporting as required by the MOHCD contract in a timely and accurate manner.

·         Facilitate and provide all necessary information and documentation associated with site visits and audits by the funders.

Rental Assistance Program

• Supervise and collaborate with staff (Rental Assistance Specialists) to ensure proper client case management, tenants’ rights advocacy, and manning of community walk-in hours or phone inquiries.
• Work in conjunction with immediate supervisor and department leadership to implement and maintain the Rental Assistance Program funded through MOHCD.
• Attend all trainings and information gathering meetings in communication with MOHCD contract monitors.

• Work with families and individuals to confirm rental assistance eligibility and conduct assessments of needs in person or virtually.
• Work closely and coordinate with the CEOP/La Voz Program Manager and CCSRO Program Manager on staff walk-in hours at the office site and to manage client caseload and follow-ups.
• Participate and coordinate community outreach and/or events.
• Ensure that the program provides quality services and is compliant with the SF-ERAP Rental Assistance and Season of Sharing program.

·         Coordinate a housing stabilization plan for families which includes obtaining the proper documentation from the Landlord and communicating with the Landlord to explain the procedures of our intervention.

·         Help clients obtain permanent housing through accessing security deposits and housing referrals.

·         Provide crisis intervention and/or short-term case management services to clients including but not limited to accurate and timely referrals, mediating with landlords and/or their counselors/attorneys to obtain the necessary paperwork to avoid the eviction process, redirecting legal cases to the appropriate agencies and following up until the case is settled, as well as maintaining good and clear communication with clients and other governmental institutions.

·         Maintain proper client notes and program documentation.

·         Submit the check request  for rental assistance to Program Manager in a timely manner. 

·         Verify Clients information on and City System Program to avoid duplication cases.

·         Complete data entry of new clients’ information in QuickBase Systems as well as the City System, also update information of duplicate clients in both systems.

·         Scan the complete client’s signed Excel file and upload the RAP Intake Form in the Catholic Charities System

·         Compile reports as requested.

• Respond to all phone messages, participant requests, staff requests, and emails as appropriate and in a timely manner.
• Attend all meetings as scheduled and participate in meetings as requested.

This job description reflects management's assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.

ESSENTIAL QUALIFICATIONS

• BA/BS degree in related field strongly preferred.
• Must have 2 years of experience training and/or supervising staff.
• Must have 2 years of experience in leading community organizing campaigns.
• Must have a strong commitment to social justice.
• Must have experience working effectively with diverse, low-income, immigrant, homeless and/or formerly homeless population.
• Must have experience working with clients with mental health and substance use issues.

• Must have experience working with community coalitions.

• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to produce and analyze reports, and write business correspondence.

• Must have the ability to effectively present information and respond to questions from groups of managers, employees, clients, and the general public.

• Must have an ability to read, understand, apply language, and make independent decisions based on policies, governmental regulations, technical procedures, and contracts.

• Must have demonstrated analytical, critical thinking, and problem-solving skills.
• Must have conflict resolution experience.

• Must have demonstrated customer service skills.
• Must be a proactive self-starter with the ability to take initiative, develop action steps/goals, and follow through on action steps to goal completion.

• Must read, communicate orally, and write in English. Ability to read and write in at least one other language strongly preferred.

• Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.

• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. [1]

• Experience working with and managing volunteers preferred.
• Experience working in non-profit or public sector preferred.

REQUIRED BEHAVIORAL SKILLS & ABILITIES

• Demonstrates passion, commitment, and behavior that are consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
• Demonstrates exceptional leadership qualities such as maintaining vision, expectations, and energy for positive improvement and results.
• Desires and has the ability to empower direct reports to achieve the agency’s goals and carry out the Mission and Core Values of THC.
• Adapts well to change, and remains professional, respectful, and composed at all times.
• Possesses very high levels of integrity, creditability, dependability, and accountability.
• Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, and external parties in a manner that fosters respect and trust.
• Exercises good judgment in using and/or keeping information regarding clients, employees, and THC confidential.
• Works well independently, collaboratively, and as a team member.
• Has good time management skills and is punctual to work, THC meetings, and events.
• Refrains from actions that may result in conflict or may be determined as threatening, or violent.
• Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.