Repair/Certification Technician

Title: Repair Certification Technician

Department:  AT Analytical

Location:  Baltic, SD — field-based across the Midwest

Travel:  50–75%, primarily SD, MN, IA, NE, ND, WI, IL (company vehicle provided for service calls)

Schedule:  Monday–Friday, with occasional overnight travel, early-morning customer work, and potential on-call rotation

Reports to:  Operations Manager

Experience:  2+ years required; 5+ years ideal

About the Role

AT Analytical, an SSA company, is hiring a Repair/Certification Technician to test, certify, calibrate, and maintain the controlled environments and critical equipment that keep science and patient care running. You will be the trusted expert who walks into a pharmaceutical cleanroom, a research lab, or a hospital and certifies that it is safe to do the work. This is hands-on, customer-facing field service in a highly regulated industry where precision and reliability are everything — and where the technician who shows up is the last line of defense between our customers and a failed audit, a contaminated batch, or downed equipment.

What You'll Do

• Perform testing, certification, calibration, repair, and preventive maintenance on biosafety cabinets (BSCs), cleanrooms, autoclaves/sterilizers, fume hoods, and related laboratory equipment.
• Troubleshoot and diagnose mechanical and electrical systems in the field, using multimeters, hand tools, diagnostic instruments, and electrical schematics.
• Represent AT Analytical professionally on-site at pharmaceutical, biotech, healthcare, laboratory, and research customers.
• Complete accurate, on-time service reports and certification documentation in line with regulatory and company standards.
• Identify additional customer needs and service opportunities, contributing to revenue growth through exceptional service.
• Work toward and maintain required technical certifications, including BSC certification (NSF 49), cleanroom testing, and autoclave preventive maintenance.
• Operate safely and independently while managing a travel-based schedule across the Midwest region.

Success in the First 12 Months

An A-player in this seat will:

1. Complete all required technical certifications and qualifications within 12 months, including BSC certification, cleanroom testing, and autoclave preventive maintenance.
2. Maintain customer satisfaction scores above company standards while representing AT Analytical professionally on every call.
3. Submit accurate, on-time service reports with less than 5% documentation corrections required.
4. Work independently and reliably in the field, building lasting trust with customers across the territory.
5. Contribute to revenue growth by delivering exceptional service and surfacing additional customer needs.

What You Bring

• Experience: 2+ years (5+ ideal) in field service, biomedical, calibration, or industrial equipment service.
• Strong mechanical aptitude and proven troubleshooting skills on mechanical and electrical systems.
• Comfort working independently in a field service environment with up to 75% overnight travel.
• Ability to read electrical schematics and wiring diagrams and use multimeters, hand tools, and diagnostic equipment.
• Physical capability to lift 50+ pounds and work in mechanical spaces.
• Professionalism and customer focus — strong communication skills and a service-first mindset.
• A valid driver's license and willingness to travel throughout the Midwest.

Preferred Backgrounds

We welcome candidates from a range of technical backgrounds. Direct industry experience is preferred but not required for those with strong technical and troubleshooting skills. Ideal backgrounds include:

• Biomedical Equipment Technician, Medical Equipment Technician
• Field Service Technician, Industrial Maintenance Technician
• Calibration Technician, Sterilizer/Autoclave Technician
• HVAC Controls Technician, Military Electronics Technician
• NSF 49 certified and/or CETA CNBT certified (preferred)

Core Behaviors We Value

Accountability, Customer Focus, Continuous Learning, Teamwork, and Safety First — supported by detail orientation, self-motivation, adaptability, and critical thinking.

Why AT Analytical & SSA

SSA is building the leading integrated safety partner to healthcare and life-science organizations — bringing testing, inspection, calibration, maintenance, and repair under one trusted standard. SSA is 100% founder- and employee-owned, which means every full-time team member, including field technicians, shares in the company's success through equity ownership. You'll join a fast-growing, high-performance organization where your craft directly enables the science and patient care that depend on it.

Compensation & Benefits

• Employee ownership / equity participation.
• Company-provided vehicle for service calls.
• Paid training and support toward advanced technical certifications.