Representative, Customer Service (Part-Time)
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Overview
Job Description
The Customer Service Representative (CSR) is responsible for delivering Modern Aviation's Seven Star Service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast‑paced or high‑pressure situations.
Customer Service Operations & Service Delivery
- Deliver proactive, personalized service to private and corporate aviation clientele
- Meet, greet, and assist passengers and flight crews with professionalism and care
- Arrange services including hotel accommodations, catering, and ground transportation
- Coordinate aircraft services such as fuel, hangar storage, and other operational requests
- Educate customers on available services, promotions, and programs
- Answer customer questions, resolve concerns, and provide service recovery as needed
Flight Coordination & Administrative Support
- Input trip details into scheduling software and update customer information as required
- Track flights using online databases to ensure timely service delivery
- Process customer invoices accurately and promptly
- Verify and coordinate service orders to support on‑time departures
- Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants
Communication & Teamwork
- Communicate effectively via air‑to‑ground and ground‑to‑ground radio, phone, and email
- Use sound judgment to make timely decisions consistent with company policies and procedures
- Coordinate closely with Line Service, Operations, and leadership teams
- Maintain positive, collaborative working relationships with teammates
- Perform additional duties as assigned to support operational needs
Customer Experience & Facility Support
- Maintain lobby appearance, ensuring a clean, welcoming environment
- Keep snacks, beverages, and customer amenities stocked and presentable
- Represent the Modern Aviation brand with professionalism, positivity, and pride at all times
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