Representative, Consumer Services
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Overview
Job Description
At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
The NASCAR Consumer Services Center is seeking a Consumer Services Representative with previous call center experience for a full-time shift opening.
Essential Duties & Responsibilities
- Answering inbound calls from customers seeking to purchase advanced race tickets as well as general and/or account inquiries
- Responsible for product upselling including packages and hospitality options
- Staying up to date on relevant information across all NASCAR properties
- Accurately process payments via credit cards
- Professionally handle fan/customer inquiries
- Make outbound sales calls, as needed
- Assist internet customers with account inquiries and online purchases
- Outbound calls responding to post race surveys
- Other duties as assigned
Qualifications
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Previous call center experience preferred
- Knowledge of Ticketmaster ticketing system preferred
- Strong customer service skills
- Solid data entry and proficient computer skills
- Must work well in a fast-paced, ever changing environment
- Ability to work flexible hours - evening, weekends and holidays required
- Punctual and reliable attendance
- Problem solving, organizational and multitasking skills
- Working knowledge of the internet
- Excellent telephone and communication skills
- Successful completion of a pre-employment background check, including credit check
Apply Now!
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.
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