Representative - Customer Service

Your Key Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Your Qualifications

Required:

• 2-year college degree

• Working knowledge of office technology

• Computer applications (SAP, Outlook, Excel, etc.)

• Phone etiquette

• Excellent communication skills, both verbal and written

• Time management skills and multi-tasking for working in a fast-paced environment

• Ability to prioritize

• Read reports and ability to use the data in reports for analysis

• External applicants must be authorized to work in the US without employment VISA or other sponsorship

Preferred:

• 4-year college degree
• Proficient in SAP
• 2-3 years of customer service / accounts receivable experience in a manufacturing environment

Our Offering

At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following:

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

See all of our benefits at: Schaeffler Benefits