Request For IT Knowledge Management & Technical Writing Services

SmartIPlaceSeattle, WA

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Job Description

Technical writer MUST have experience with:

Published and maintained IT Support and Self Support knowledge articles in Sound Transit approved tools and formats (e.g., ServiceNow Knowledge, SharePoint, Word).

Updated documentation reflecting changes to tools, processes, services, or operational practices.

Recurring employee facing IT knowledge content (e.g., monthly IT Tips) published to the agency intranet, as requested.

Documentation that supports onboarding, operational consistency, and effective issue resolution across IT Support Services.

We should ask for the sample documents from the consultant regarding:

IT Support and Self Support knowledge base articles

Standard operating procedures (SOPs)

Work instructions and process documentation

Reference guides and how to materials

Employee facing "IT Tips" or similar informational articles published to the agency intranet (HUB)

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Request For IT Knowledge Management & Technical Writing Services Jobs at SmartIPlace

What is the work location for this position at SmartIPlace?

This job at SmartIPlace is located in Seattle, WA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at SmartIPlace?

Employer has not shared pay details for this role.

What employment applies to this position at SmartIPlace?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at SmartIPlace?

You can apply for this role at SmartIPlace either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.