(Hybrid) Research Systems Analyst - WVU Cancer Institute Clinical Research Unit

The Cancer Institute Clinical Research Unit at West Virginia University is currently accepting applications for a (Hybrid) Research Systems Analyst.

About the Opportunity

The Research Systems Analyst provides support for clinical research systems used by the WVU Cancer Institute Clinical Research Unit (WVUCI CRU) and affiliated sites. Assists with the administration, maintenance, and day-to-day operation of clinical research applications, including OnCore, eReg, Analytics, EDC, and future systems.

Serves as a resource for research staff by providing user support, maintaining system data and documentation, assisting with training, and supporting clinical research operations and compliance activities.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• Assist with the administration and maintenance of clinical research systems.

• Support testing, validation, and implementation of system upgrades and enhancements.

• Manage user accounts, security access, and system-related documentation in accordance with established procedures.

• Provide first-level support and troubleshooting for research staff and system users.

• Develop and maintain training materials, job aids, and user documentation.

• Perform data entry, data maintenance, and routine data quality reviews.

• Assist research staff with study calendars, forms, templates, and system configuration activities.

• Generate routine reports and assist users with reporting needs.

• Communicate system issues and enhancement requests to vendors, IT teams, and leadership as appropriate.

• Maintain sponsor, staff, institutional, and study records within research applications.

• Assist with maintenance of SharePoint sites, shared drives, and other electronic resources.

• Support technology onboarding activities for new employees.

• Provide basic support for Microsoft Office applications and common hardware or network issues.

• Participate in meetings, training activities, and quality improvement initiatives.

• Maintain knowledge of clinical research systems, policies, and applicable regulatory requirements.

• Bachelor's degree in Health Sciences, Information Systems, Computer Science, Business, or a related field.

• A minimum of two (2) years of experience in the following:

• Clinical research, healthcare operations, information systems support, or a related area.

• Any equivalent combination of related education and/or experience will be considered.

• All qualifications must be met by the time of employment.

Knowledge, Skills, and Abilities

• Basic knowledge of clinical research and healthcare operations.
• Ability to learn and support clinical research software applications.
• Familiarity with GCP, HIPAA, FDA, and IRB requirements, or the ability to learn through training.
• Proficiency with Microsoft Office applications.
• Strong organizational, communication, customer service, and problem-solving skills.
• Ability to manage multiple priorities and work effectively with technical and non-technical users.
• Attention to detail and ability to maintain accurate records and documentation.