Reservation Associate

Accor HotelsIndia, TN

Apply with Sonara

Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Career Development

Tuition/Education Assistance

Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned

Qualifications

Bachelor's degree in Hotel Management from a recognized institution
Fresher or 1 year of experience in a reservation, hospitality.
Proficiency with reservation management systems, property management software (PMS), and booking platforms
Strong written and verbal communication skills in English with proficiency in Microsoft Office
Excellent data entry and database management abilities with keen attention to accuracy
Demonstrated ability to multitask, prioritize multiple requests, and meet deadlines consistently
Strong interpersonal and collaborative skills with a customer-focused approach and genuine empathy
Problem-solving mindset with analytical skills and the ability to make decisive decisions under pressure
Resilience and adaptability to thrive in a fast-paced, dynamic work environment

Additional Information

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Reservation Associate Jobs at Accor Hotels

What is the work location for this position at Accor Hotels?

This job at Accor Hotels is located in India, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Accor Hotels?

Employer has not shared pay details for this role.

What employment applies to this position at Accor Hotels?

Accor Hotels lists this role as a Full-time position.

What experience level is required for this role at Accor Hotels?

Accor Hotels is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Accor Hotels for this role?

Accor Hotels offers following benefits: Career Development and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Accor Hotels?

You can apply for this role at Accor Hotels either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.