Reservationist & Sales Agent
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Overview
Compensation
$16-$22/hour
Job Description
Sales/Reservations Agent Job Description
Title: Sales/Reservation Agent
Reports To: Sales Manager
Pay Range: $16-$22
General Responsibilities:
This role is one of the front lines of communication between future guests and Whitefish Outfitters. Excellent communication skills, the ability to close sales (book guests), and to understand our reservation systems (Peek Pro) are crucial skills to the success of this position. This position is also key in gathering, organizing and disseminating information regarding guests’ dietary needs, transportation information, and any special or customized requests.
Responsibilities Include:
- Respond within 30 minutes during work hours to all guest inquiries via third party websites, phone calls and voicemails, etc. in a timely manner.
- Clear understanding and ability to explain our tours and attributes of our tour catalogue and rentals.
- Ability to qualify customers needs and make recommendations potentially upselling and/or introducing additional tours that may be of interest.
- Knowledge of POS/Point of Sales Systems, understanding of Peek Pro is a benefit.
- Ability to organize guest billing and tour information, process payments accurately.
- General recreational knowledge of Whitefish, Glacier National Park and the Flathead Valley. Reservationist is often seen as a trusted recreation consultant to our area.
- Ability to think on your feet, retail or sales experience is helpful.
- Handle guest cancellations, guest billing issues, guest refund requests, guest discount requests, processing rebooking credits, etc. with the support of Operations Manager.
Personal Requirements:
- Friendly ability to develop quick relationships and trust with customers.
- Ability to multi-task.
- Self-starter who can lead by example.
- Must have excellent people and communication skills.
- Must be responsible, trustworthy.
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FAQs About Reservationist & Sales Agent Jobs at Bar W Guest Ranch
What is the work location for this position at Bar W Guest Ranch?
This job at Bar W Guest Ranch is located in Whitefish, MT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Bar W Guest Ranch?
Candidates can expect a pay range of $16–$22 per hour for this role.
What employment applies to this position at Bar W Guest Ranch?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Bar W Guest Ranch?
You can apply for this role at Bar W Guest Ranch either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.