Reservations Agent

EOS HospitalityPray, MT

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Overview

Schedule

Part-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

This is a great opportunity for someone who enjoys talking with people, helping guests plan their stay, and making sure the details are taken care of. As a Reservations Agent, you'll be one of the first points of contact for many of our guests, helping them make reservations and answering questions about their upcoming visit to Chico.

What You'll Do

Answer incoming phone calls and assist guests with questions about Chico Hot Springs.
Book, modify, and manage lodging reservations.
Book and assist with restaurant reservations.
Provide guests with accurate information about the resort, accommodations, dining, amenities, and activities.
Make outgoing calls to upcoming guests to confirm reservation details and help ensure everything is in order before their arrival.
Assist guests with changes, special requests, and other reservation needs.
Communicate professionally and warmly with guests by phone and other channels as needed.
Work closely with the Front Office and other resort departments to ensure guests have a smooth experience.
Maintain accurate reservation information and follow established Front Office procedures.
Help create a welcoming and memorable guest experience from the very first phone call.

What We're Looking For

We're looking for someone who is:

Friendly, personable, and comfortable talking with guests over the phone.
Organized and able to manage multiple reservations and requests accurately.
A clear and professional communicator.
Comfortable using computers and learning new software systems.
Dependable and able to work independently during scheduled shifts.
Patient and solution-oriented when helping guests with questions or changes.
Someone who genuinely enjoys hospitality and helping people.

Previous hotel, resort, reservations, or Front Office experience is preferred. Experience with Opera or other hotel/front office reservation software is a plus, but we are willing to train the right person. If you're looking for a part-time position where you can interact with guests, work with a great hospitality team, develop front office skills and be part of a truly unique Montana property, we'd love to meet you!

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FAQs About Reservations Agent Jobs at EOS Hospitality

What is the work location for this position at EOS Hospitality?

This job at EOS Hospitality is located in Pray, MT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at EOS Hospitality?

Employer has not shared pay details for this role.

What employment applies to this position at EOS Hospitality?

EOS Hospitality lists this role as a Part-time position.

What experience level is required for this role at EOS Hospitality?

EOS Hospitality is looking for a candidate with "Senior-level" experience level.

What benefits are offered by EOS Hospitality for this role?

EOS Hospitality offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at EOS Hospitality?

You can apply for this role at EOS Hospitality either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.