Residence Life Office Assistant

The Residence Life Office Assistant, under the direction of the residence life professional staff assist with managing the front desk in the Office of Residence Life and are responsible for completing a variety of office functions (i.e., answering the phone, responding to emails, complete assigned projects, etc.). Residence Life Office Assistants also assist with a variety of administrative tasks and residence life services and events to ensure the successful operation of on-campus housing. 

The responsibilities of this position included, but are not limited to:

• Greet all students, parents, families, and guests as they enter the second floor of the Carriage House and direct them as necessary to the appropriate staff members and offices.
• Answer office phone and respond to questions, while relaying messages to staff members.
• Check and respond to office emails and voicemail messages.
• Manage office key processes and potentially test keys in residential spaces on campus.
• Enter facilities work orders and ensure completion by contacting residents and inspecting spaces.
• Conduct room inspections, health and safety inspections, damage assessments, and vacancy checks as needed.
• Assist with the management of the key closet, which includes hanging, inventorying, testing, and preparing keys.
• Maintain and manage office filing system, which includes organizing and re-organizing existing files.
• Perform resident lockouts and/or sign out temp keys during assigned office hours.
• Enforce residence life and university policies.
• Complete assigned special projects during office hours.
• Perform other Residence Life Office Assistant related responsibilities or duties as assigned.

Position Requirements:

• Enrolled as a full-time student for the Fall 2025-Spring 2026 term (Note: If a student is a December 2025 graduate and is in good standing, they will still be considered for work for the Fall 2024 semester).
• Available to work Monday through Friday between the hours of 9:00 a.m. to 8:00 p.m. The exact schedule will be determined once Residence Life Office Assistants are hired.
• Must be in good standing with the University, which includes having no academic, financial, medical, or student conduct holds on your student account. Any staff member that receives university academic probation at Chatham University will not be eligible to continue in this role, per university guidelines and restrictions.
• Have not outstanding holds, such as financial, medical, academic, or student conduct holds.
• Adhere to the Chatham University Student Honor Code and Residential Policies & Procedures outlined in the Student Handbook and Terms & Conditions of Residency throughout their term of employment.

Position Compensation:

$9.00 per hour. Specific hours per week will be determined after the schedule is completed. Office Assistants cannot work more than 10 hours per week maximum.

Term of Service

The Residence Life Office Assistant is a ½ year or 1 year academic term position for the Fall of 2025 and/or Spring of 2026. Employment as a Residence Life Office Assistant starts on August 25, 2026 and concludes at the end of the day on April 29, 2026. 

Summary:

It is essential that each Residence Life Office Assistant perform all expectations listed in this position description and be able to meet all position requirements. If a staff member does not fulfill the responsibilities of the position, that staff member will be subject to a disciplinary review to address or correct the performance issue(s) or may be terminated from their Residence Life Office Assistant position.

Note: The Office of Residence Life reserves the right to update, edit, or adjust the Residence Life Office Assistant Position Description, Position Duties, and Position Responsibilities as needed and will provide written notice.

Please complete the internal application for Residence Life Here: 

https://chathamureslife.wufoo.com/forms/residence-life-office-assistant-application