Residences Housekeeping Team Leader

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.

Residences Team Leader

About the Role

As a Residences Team Leader, you will oversee evening housekeeping operations within the Residences, ensuring all villas and residences meet the highest Four Seasons standards of cleanliness, presentation, and care.

This leadership role combines strong operational oversight with a service-driven mindset. You will guide and support the Residences Housekeeping team while ensuring homeowners and guests receive exceptional Homecare Services consistent with Four Seasons luxury standards.

What You Will Do

• Supervise and coordinate Villa Room Attendants and Villa Housemen during assigned shifts.
• Ensure all residences consistently meet Four Seasons cleanliness, presentation, and service standards.
• Deliver Homecare Services to homeowners in alignment with Four Seasons policies and expectations.
• Maintain superior standards of cleanliness in all residences participating in the Rental Program.
• Conduct inspections of residences and ensure corrective actions are completed promptly.
• Ensure all housekeeping policies, procedures, and service standards are followed consistently.
• Support workflow planning and task prioritization during evening operations.
• Maintain clear communication with management regarding operational needs or concerns.
• Lead by example, fostering professionalism, teamwork, and attention to detail.

What You Bring

• High School Diploma or equivalent.
• Several years of experience in hotel or resort operations, housekeeping, or property management.
• Proven ability to lead, motivate, and support a team.
• Strong attention to detail and commitment to quality and service excellence.
• Willingness to work flexible schedules, including evenings, weekends, and holidays.
• Basic computer skills, including Microsoft Word and Excel.
• Strong communication and interpersonal skills.
• Ability to work independently and responsibly with minimal supervision.

Key Competencies

Consistently demonstrates the following Four Seasons employee behaviours to:

• "Start with The Heart" - Be caring, compassionate, present, and confident in recognizing others.
• "Elevate Your Craft" - Keep learning, deliver with passion, and solve problems bravely.
• "Be You" - Be genuine, honest, reliable, and a committed team player.

What We Offer

• Competitive salary and comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary employee meals and uniform dry cleaning
• A supportive, professional, and collaborative work environment

All applicants must hold valid Work Authorization for St. Kitts & Nevis

We look forward to receiving your application!