Resident Care Coordinator

Position Overview

We are seeking a dependable, organized, and compassionate Resident Care Coordinator (RCC) to join our team. This leadership role is essential in ensuring high-quality resident care, strong staff coordination, and effective communication between residents, families, nurses, physicians, and team members.

The RCC serves as a working leader who supports the care department by providing hands-on care, supervising CNAs, and overseeing the day-to-day coordination of resident needs. This position requires strong accountability, professionalism, and the ability to remain calm and decisive in high-pressure situations.

Must be willing to participate in an on-call rotation for care and staffing emergencies.

Benefits

• Fun and rewarding work environment
• Weekend On-Call Bonus
• Supportive management that truly cares about residents and staff
• Our signature "WOW" culture
• Paid Time Off and Paid Holidays
• Health, Dental, Vision, Life Insurance, and 401(k) with employer match
• Full team support (housekeeping, dietary, activities, etc.) so you can focus on quality resident care
• Wonderful residents and a team-oriented atmosphere

Key Responsibilities

Leadership & Department Oversight

• Take ownership of the care department and ensure residents' needs are consistently met
• Supervise and support CNAs, including scheduling, training, coaching, and performance accountability
• Assist with hiring, onboarding, and ongoing staff development
• Maintain department organization, professionalism, and compliance with community policies and protocols

Resident Care Coordination

• Provide direct care on CNA shifts at least three (3) days per week and assist with coverage as needed
• Ensure care plans are developed, updated, and followed in collaboration with the nurse
• Coordinate with nurses, physicians, families, and outside agencies to support comprehensive resident care
• Monitor changes in resident condition and communicate concerns promptly and professionally
• Support a smooth transition for new residents and ongoing care needs

Communication & Documentation

• Maintain accurate, timely paperwork and documentation on non-floor shifts
• Communicate effectively with residents, families, and staff with empathy, professionalism, and clarity
• Deliver sensitive information with compassion and discretion
• Ensure confidentiality and proper handling of resident information at all times

Operational Support

• Assist with staffing coordination and shift coverage as needed
• Participate in on-call responsibilities for care and staffing emergencies
• Ensure staff follow established protocols, care standards, and community expectations
• Promote a positive, respectful, and team-focused work environment

Requirements

• Current CNA License (required)
• Minimum of 2 years of CNA experience
• At least 1 year of experience as a Med Tech or Lead CNA
• CPR and First Aid Certification
• Food Handler's Permit (or ability to obtain upon hire)
• Fingerprint clearance and TB test required upon hire
• Ability to work independently and collaboratively within a team
• Strong organizational and problem-solving skills
• Ability to remain calm under pressure and manage critical situations effectively
• High level of professionalism, integrity, and accountability

Ideal Candidate

• A self-starter with a strong sense of ownership and follow-through
• Compassionate and passionate about serving the elderly population
• A confident leader who holds staff accountable while supporting team success
• Highly organized, dependable, and solution-oriented
• Committed to maintaining excellent care standards and a safe, supportive environment
• Positive attitude aligned with a culture of teamwork, service, and excellence

If you are a dedicated CNA leader looking for a meaningful role where you can truly make an impact in residents' lives while supporting a strong care team, we encourage you to apply.