Resident Relations - High-rise Community

Rose Valley Management is looking to hire a Resident Relations Coordinator to join our team!About the Property:

• Prime location in Silver, Spring, Maryland surrounds scenic parks such as Rock Creek Park and Sligo Creek Park. Just minutes away from the Silver Spring Metro Station, which provides seamless connectivity to Washington, D.C.
• 1, 119 residential units

DUTIES AND RESPONSIBILITES:

Community Development

• Help create a community atmosphere within the property
• Implement creative social activities to develop positive relationships among residents
• Promote a positive image of ownership, property, and managing agent to residents and the surrounding community
• Promote an effective communications system
• Establish and maintain positive resident relations
• Encourage resident participation in the community events
• Assist in maintaining resident referral networks
• Establish and maintain an information packet on the local area for newcomers

Planning

• Recommend policies and procedures to the Community Manager
• Send appropriate notes to residents as directed by the budget and Community Manager
• Prepare activities according to budget and resident retention needs
• Coordinate community events with the site staff
• Actively promote community participation
• Prepare property newsletter (if applicable)
• Prepare internal and external advertisement for events
• Ensure the quality of marketing and collateral materials
• Review all advertising for accuracy and effectiveness
• Negotiate and recommend contracts for applicable products and services to the Community Manager
• Attend scheduled owner’s meetings, staff meetings and resident meetings as required
• Pursue educational opportunities to keep abreast of industry issues

Customer Service

• Give prompt, personal attention and assistance to incoming and current residents encountering housing-related problems
• Receive and report service calls promptly
• Review outside and intra-company correspondence
• Assist in responding to prospective resident complaints as directed by the Community Manager
• Close out maintenance work orders and follow-up with residents to ensure satisfaction

Administration

• Contact all residents tendering a notice to vacate to ascertain their reason for vacating and attempt to have them rescind their notice
• Building inspection inspect to ensure safety and quality
• Prepare resident/prospect correspondence as needed
• Maintain general office files
• Assist in preparation of weekly reports
• Assist Community Manager in completion of special projects as necessary
• Complete other duties assigned by supervisory personnel

QUALIFICATIONS:

• High school diploma or equivalent.
• A current and valid Driver’s License.
• 1-3 years of related experience preferably in residential property management.
• Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
• The ability to multi-task and maintain a professional appearance and demeanor.
• The ability to communicate professionally, calmly, and effectively with prospects, co-workers, residents, vendors, and corporate staff under high pressure situations.
• Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.
• Excellent written and verbal communication skills are required.
• The ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of residents or employees is needed.
• Outstanding interpersonal skills are needed.
• The ability to solve practical problems and employ rational decision-making skills is a must.
• Working knowledge of the Real Page software strongly preferred.

BENEFITS OF WORKING AT ROSE VALLEY:

• Opportunities for monthly commissions
• Health, Dental and Vision Insurance
• Flexible Spending Account
• Health Spending Account
• Commuter Benefits
• Generous PTO package
• 401K after 1 year of service with a company match
• 100's of discounts on car rentals, hotels, amusement parks, and more
• Additional perks throughout the year including maintenance appreciation month, apartment onsite teams’ day, and many more

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