Resident Relations Specialist 26-26

Housing Authority of The City of AustinAustin, TX

$23 - $23 / hour

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Overview

Remote

On-site

Compensation

$23-$23/hour

Job Description

Job NoticeDate Posted: June 2, 2025 Position: Resident Relations Specialist Starting range: $22.58/hour Job# 26-26DEADLINE FOR APPLICATIONS: Open Until Filled Established in 1937, the Housing Authority of the City of Austin (HACA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. HACA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth and optimism. Southwest Housing Compliance Corporation (SHCC) is looking for a detail-oriented and customer service-oriented professional to join our fast-paced Resident Help Desk team. SHCC has served the U.S. Department of Housing and Urban Development (HUD) as high-performing Contract Administrator for over 25 years. In this role, we are proud to serve over 800 properties in the states of Texas and Arkansas to ensure they receive sufficient subsidy and necessary operating funds in accordance with HUD's mission. What you will do in this position:In this role, you will serve as a key point of contact for residents, property owners, and agents, helping to address and resolve housing-related concerns efficiently and professionally. Your responsibilities will include:Respond to InquiriesAddress resident questions and concerns via phone, email, and mail related to maintenance issues, property policies, rent calculations, utility disruptions, and interpersonal conflicts.Ensure Timely & Professional ServiceHandle all interactions with professionalism and courtesy, ensuring timely follow-ups in accordance with established guidelines.Research & GuidanceInvestigate applicable HUD policies to provide accurate information, guidance, and education to residents, property owners, and agents.Data ManagementPerform accurate data entry and maintain thorough documentation and records for each case handled.Stakeholder CommunicationCommunicate clearly and effectively with property owners, agents, and HUD representatives to ensure all issues are resolved to satisfaction.What You'll Bring:The ideal candidate will have:A strong customer service mindset-you're empathetic, patient, and professional in all interactions.Excellent communication skills-both written and verbal, with the ability to explain complex policies in a clear, understandable way.Strong multitasking abilities-you can juggle multiple inquiries while maintaining accuracy and efficiency. More about this position:Qualified candidates must possess:Ability to provide compassionate and professional customer service to clientele of diverse backgrounds

Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, DocuSign, Emphasys ELITE, and Laserfiche)Excellent oral and written communication skills

Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers

Knowledge of standard bookkeeping principles, practices, and techniques

Knowledge of HUD programs, regulatory compliance, the affordable housing industry

Spanish language proficiency

Benefits:Paid sick leave, annual leave, birthday leave & federal holidays 100% of employee health insurance premiums paid by the agency

Supplemental health, dental, vision, and life insurance options for employees and family

Employee Assistance ProgramHybrid work schedule available

For a more detailed description of our compensation/benefits offered, go to the following website: https://www.hacanet.org/employment/APPLICATIONS FOR EMPLOYMENT: SHCC is a subsidiary of the Housing Authority of the City of Austin (HACA) Application for open posted position must be submitted via online at the following website: https://hacanet.applicantpro.com/We also accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website at www.shccnet.org often to view and apply for vacant positions or sign up for job alerts at our career site. SHCC is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER

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FAQs About Resident Relations Specialist 26-26 Jobs at Housing Authority of The City of Austin

What is the work location for this position at Housing Authority of The City of Austin?

This job at Housing Authority of The City of Austin is located in Austin, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Housing Authority of The City of Austin?

Candidates can expect a pay range of $22.58–$22.58 per hour for this role.

What employment applies to this position at Housing Authority of The City of Austin?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Housing Authority of The City of Austin?

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