Residential HVAC Service Manager

Alliance All TradesThomaston, Connecticut

$90,000 - $125,000 / year

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Overview

Schedule

Full-time

Career level

Director

Compensation

$90,000-$125,000/year

Job Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company car
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Paid time off
Profit sharing
Vision insurance

We are seeking an experienced and motivated Residential HVAC Service Manager to lead our service department. This role is responsible for overseeing daily operations, managing technicians, ensuring high-quality customer service, and driving departmental profitability. The ideal candidate combines strong technical HVAC knowledge with leadership and organizational skills.

Key Responsibilities

Manage and oversee daily operations of the residential HVAC service department
Supervise, coach, and support HVAC service technicians and dispatch staff
Schedule and coordinate service calls to maximize efficiency and customer satisfaction
Monitor technician performance, productivity, and quality of work
Ensure compliance with safety standards, company policies, and local codes
Handle escalated customer concerns and ensure timely resolution
Review and approve service estimates, invoices, and warranties
Track key performance indicators (KPIs) such as revenue, margins, and call completion rates
Maintain inventory control and oversee parts ordering
Recruit, hire, and train new service team members
Collaborate with sales and installation teams to ensure seamless operations
Implement process improvements to increase efficiency and profitability

Qualifications

5+ years of residential HVAC experience (service and troubleshooting)
2+ years in a supervisory or management role preferred
Strong knowledge of Service Titan software
Strong knowledge of HVAC systems, diagnostics, and repair
EPA Certification required (NATE certification a plus)
Proven leadership and team management skills
Excellent communication and customer service abilities
Strong organizational and problem-solving skills
Proficiency with service management software and dispatch systems
Valid driver’s license and clean driving record

Compensation: $90,000.00 - $125,000.00 per year

If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! The industry needs you!

Associated Builders and Contractors of Connecticut (CT ABC) is a construction industry trade association representing Merit Shop contractors in Connecticut. As a Chapter of ABC National, our membership of over 200 members is afforded an effective voice in the political system at the local, state, and federal levels. Across the country, ABC represents more than 21,000 members in over 65 Chapters. Based on the merit shop philosophy, we help our members develop people, win work and deliver work safely, ethically and profitably for the betterment of the communities in which they work.

Merit Shop is free enterprise - the belief that all construction contracts should be awarded to the lowest responsible, qualified bidder based on merit, regardless of the company's labor affiliation. We are a voluntary membership organization working to support and advance the entire construction industry. Our membership is diverse; ranging from some of the largest and most established firms in Connecticut to younger firms who have just entered the commercial and public construction market. Membership also consists of both Supplier and Associate members who work side by side with our contractors to move the industry forward.

Is a career in the construction industry for you? Working with an Associated Builders and Contractors of Connecticut member firm is a great career choice! Plenty of excellent positions are out there, ready for motivated people like you to fill them.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Associated Builders and Contractors of Connecticut.

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FAQs About Residential HVAC Service Manager Jobs at Alliance All Trades

What is the work location for this position at Alliance All Trades?

This job at Alliance All Trades is located in Thomaston, Connecticut, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Alliance All Trades?

Candidates can expect a pay range of $90,000 and $125,000 per year.

What employment applies to this position at Alliance All Trades?

Alliance All Trades lists this role as a Full-time position.

What experience level is required for this role at Alliance All Trades?

Alliance All Trades is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Alliance All Trades?

You can apply for this role at Alliance All Trades either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.