Residential HVAC Service Manager
B&J Plumbing, Heating, and AirWilson, NC
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
If you're an experienced Residential HVAC Service Manager looking for a company that values your leadership, supports your growth, and gives you the opportunity to make an impact, we'd love to meet you!B&J Plumbing, Heating, and Air Conditioning is looking to add an experienced Residential HVAC Service Manager to our team. As a family-owned and operated company serving homeowners for over 40 years, we’ve built a reputation for quality, integrity, and exceptional service. We’re looking for a leader who takes pride in developing technicians, improving operations, delivering an outstanding customer experience, and helping our team continue to grow.Reasons to Join B&J Plumbing, Heating and Air Conditioning:
- Competitive salary plus bonus opportunities.
- Company-sponsored medical, dental, and vision benefits.
- Paid Time Off (PTO) and paid holidays.
- 100% company-paid medical, dental, and vision premiums.
- 401(k) retirement plan with company match.
- Company-provided truck with dispatch from home.
- A company that invests in your success so you can build a comfortable, stable lifestyle.
- Lead, coach, and develop a team of residential HVAC Service technicians.
- Oversee daily service schedules to ensure jobs are completed safely, on time, and to company standards.
- Review and drive key performance indicators (KPIs) to improve team performance, quality, and efficiency.
- Provide technical guidance and support to installation crews on complex jobs.
- Collaborate with the sales, dispatch, warehouse, and service teams to ensure smooth project execution.
- Conduct ride-alongs, performance evaluations, and regular coaching sessions to support employee growth.
- Foster a positive, team-oriented culture focused on accountability, professionalism, and continuous improvement.
- Assist with interviewing, hiring, and onboarding new HVAC service team members as needed.
- Minimum of 2 (two) years of residential HVAC service leadership experience and 5 (five) years of residential HVAC service technician experience.
- Strong knowledge of residential HVAC systems, service procedures, and industry best practices.
- ServiceTitan experience is highly desirable.
- Excellent communication and customer service skills.
- Strong attention to detail and follow-through.
- Excellent troubleshooting, problem-solving, and decision-making skills.
- Strong leadership, coaching, and team development abilities.
- Valid driver's license with a clean driving record.
- Must be able to pass a background check.
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FAQs About Residential HVAC Service Manager Jobs at B&J Plumbing, Heating, and Air
What is the work location for this position at B&J Plumbing, Heating, and Air?
This job at B&J Plumbing, Heating, and Air is located in Wilson, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at B&J Plumbing, Heating, and Air?
Employer has not shared pay details for this role.
What employment applies to this position at B&J Plumbing, Heating, and Air?
B&J Plumbing, Heating, and Air lists this role as a Full-time position.
What experience level is required for this role at B&J Plumbing, Heating, and Air?
B&J Plumbing, Heating, and Air is looking for a candidate with "Director" experience level.
What benefits are offered by B&J Plumbing, Heating, and Air for this role?
B&J Plumbing, Heating, and Air offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at B&J Plumbing, Heating, and Air?
You can apply for this role at B&J Plumbing, Heating, and Air either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.