Residential Hvac Service Manager

Hoveln Heating and Cooling, Inc.Champaign, IL

$75,000 - $85,000 / year

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Overview

Compensation

$75,000-$85,000/year

Job Description

Residential HVAC Service Manager

At Hoveln Heating & Cooling, Inc., we don't just keep homes comfortable - we create peace of mind. Our reputation is built on craftsmanship, reliability, and genuine care for our customers. As we continue to grow, we're searching for a Residential HVAC Service Manager who can bring clarity, confidence, and strong leadership to guide our service team toward shared success.

About the Role

As our Service Manager, you'll oversee the daily operations of our residential HVAC service department. You'll lead a talented group of technicians, make sound decisions in the moment, and ensure every customer has a positive experience. This role is ideal for someone who's level-headed, solution-oriented, and enjoys helping people perform at their best.

What You'll Do

Lead, mentor, and motivate our residential HVAC service technicians.
Manage daily schedules, dispatching, and workflow to ensure efficient, on-time service.
Provide support and assist technicians with troubleshooting as needed.
Handle escalated service issues with professionalism, empathy, and sound judgment.
Track performance metrics and coach team members to reach department goals.
Uphold high standards for safety, workmanship, and customer satisfaction.
Collaborate closely with office staff, install teams, and sales for seamless customer communication.
Oversee warranty claims, billing accuracy, and service documentation.
Support ongoing training efforts to keep the team aligned with industry best practices.

Pay: $75,000 - $85,000/year - Depending on Experience

What You Bring

5+ years of residential HVAC service experience or comparable industry experience.
Hands-on field experience is a plus.
At least 2 years in a supervisory or leadership role.
Strong communication and people skills - able to coach, guide, and inspire.
Calm, confident decision-making and steady problem-solving abilities.
Customer-focused mindset rooted in integrity and professionalism.
Experience with service management software (Field Edge, Service Titan, Housecall Pro, or something similar)

What We Offer

Competitive base salary + performance bonuses
100% company-paid health insurance
Paid time off and holidays
Ongoing training and leadership development
A supportive, family-oriented culture where your leadership truly matters

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FAQs About Residential Hvac Service Manager Jobs at Hoveln Heating and Cooling, Inc.

What is the work location for this position at Hoveln Heating and Cooling, Inc.?

This job at Hoveln Heating and Cooling, Inc. is located in Champaign, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Hoveln Heating and Cooling, Inc.?

Candidates can expect a pay range of $75,000 and $85,000 per year.

What employment applies to this position at Hoveln Heating and Cooling, Inc.?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Hoveln Heating and Cooling, Inc.?

You can apply for this role at Hoveln Heating and Cooling, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.