Residential HVAC Service Technician – Advanced Service & Design Advisor

This is a Senior Technician role built on standards, process, and ownership of the outcome.

On The Way AC is hiring residential HVAC technicians who want to work in a disciplined operation where problems are diagnosed correctly, systems are fixed the right way, and technicians are expected to carry the call from diagnosis through customer decision.

This is not a run-and-gun shop. This is not a parts-changing environment.

Most calls are service and maintenance. When a system is unsafe, poorly designed, or repeatedly failing, technicians here are responsible for explaining the issue, presenting the correct solution, and helping the customer move forward—not handing it off and walking away.

What Makes This Role Different

• Clear standards on every call

• Proven service and system-correction process

• Technicians own the conversation, not just the wrench work

• Sales happens through education and verification—not pressure

• Clean handoffs so what's sold gets built correctly

• Leadership that enforces quality and consistency

This role exists for technicians who want responsibility and the upside that comes with it.

What You'll Do

• Perform residential HVAC maintenance, diagnostics, and repairs

• Identify true system issues (airflow, duct design, static pressure, sizing, safety concerns)

• Communicate findings clearly and professionally to homeowners

• Present repair, correction, and replacement options

• Guide the customer to a decision when work beyond basic repair is needed

• Re-check system operation before leaving

• Document findings accurately so nothing is lost downstream

• Maintain a clean, organized truck and professional appearance

• Coordinate with install and service leadership on larger scopes

You are not expected to pressure customers. You are expected to confidently close work that is appropriate and justified.

Who This Role Is Built For

Top performers here are:

• Technicians first — quality matters

• Comfortable having the full customer conversation

• Process-driven — consistency beats improvisation

• Coach-able — feedback improves performance

• Accountable — you own the outcome of the call

This is not a fit for technicians who want to diagnose and leave without discussing solutions.

Schedule / On-Call

• Structured scheduling

• Rotational on-call with balanced coverage

• Strong daytime execution keeps after-hours work reasonable

Compensation

This is a performance-based technician role with meaningful upside.

Compensation reflects:

• Diagnostic accuracy

• Communication quality

• Ability to close appropriate work

• Execution of full system corrections when required

Details are discussed during the interview based on experience and role level. Technicians who consistently own the call earn significantly more.

Requirements (Must-Have)

• EPA certification

• Valid driver's license & insurable driving record

• Ability to work in attics, heat, outdoor conditions, and ladders

• Residential service experience

• Strong customer communication

• Willingness to follow established process and standards

Preferred (Nice-to-Have)

• Comfort presenting and closing repair or replacement options

• Advanced diagnostics (airflow, static, duct systems)

• Track record of clean documentation and execution

How to Apply

Apply with your resume or work history.

If you want:

• To run the entire call—not just part of it

• To be paid for ownership and execution

• To work in a shop where closing the right work is part of the job

We want to talk.

On The Way AC is an Equal Opportunity Employer