Position: Residential HVAC Service Technician
Location: Dallas, TX
Job Overview
The HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential HVAC systems while delivering an exceptional customer experience. This role goes beyond technical execution—Technicians are expected to identify opportunities, educate customers, and contribute to revenue growth through service recommendations and lead generation.
What's In It For Me?
Competitive Compensation Robust Bonus Eligibility
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan: company will match 30% up to the first 6% of your
contributed amount
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth through Wrench University
What Will I Do?
Technical Service & Repair
Diagnose, troubleshoot, and repair residential HVAC systems (heating,cooling, and ventilation)
Perform routine maintenance and system tune-ups Install replacement parts and components as needed Ensure all work meets safety standards, code requirements, and companyquality expectations
Accurately document service calls, repairs, and recommendations in systemtools (e.g., ServiceTitan)
Customer Experience
Deliver a professional, courteous, and solutions-oriented experience on everycall
Clearly explain system issues, repair options, and preventative maintenancerecommendations
Build trust with customers through transparency and expertise Maintain a clean, organized work environment at the customer's homeSelling & Revenue Contribution
Identify system deficiencies and recommend appropriate repairs, upgrades, orreplacements
Present options in a clear, customer-friendly manner (good/better/bestapproach)
Support company revenue goals through ethical and needs-based selling Achieve individual performance targets related to average ticket, conversions,and service agreements
Promote and enroll customers in maintenance/service plansLead Generation & Business Growth
Identify and generate leads for system replacements, IAQ products, andadditional services
Educate customers on energy efficiency, system lifespan, and upgradebenefits
Capture and submit qualified leads for comfort advisors or sales teams Look for cross-sell opportunities (e.g., plumbing, electrical, indoor air qualitysolutions)
Act as a brand ambassador to drive repeat business and referralsOperational Excellence
Manage daily schedule and communicate effectively with dispatch Maintain inventory, tools, and company vehicle Follow company processes, compliance standards, and safety protocols Participate in ongoing training and development (technical and sales)Do I Have What It Takes?
3+ years of residential HVAC service experience EPA Certification and registered with TDLR required Strong troubleshooting and diagnostic skills Experience with common HVAC systems, controls, and components Valid driver's license with a clean driving record Strong communication and customer-facing skills Ability to explain technical concepts in simple, clear terms Self-motivated with a results-oriented mindset Comfortable with performance metrics and goals Experience using ServiceTitan or similar field service platforms Prior experience in commission-based or performance-drivenenvironments
Sales or lead generation experience in a service-based industry High-quality, first-time fix rates Strong customer satisfaction scores (NPS/Reviews) Consistent achievement of revenue and service agreement goals Active contribution to lead generation pipeline Reliable attendance and schedule adherenceDo you check the box for the above items? If so, you've found the right place to build upon your career.
If you want to be part of something bigger than just a job – make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about the company by visiting our website. We look forward to speaking with you soon!
