Residential Program Manager | Hegel | Full Time 1st Shift with on call
Hope Network CareersSwartz Creek, Michigan
Overview
Schedule
Full-time
Education
Social Work (LSW, LMSW, LICSW)
Career level
Director
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Make a real impact—help someone build independence while building a career, you’re proud of.
Responsible for the overall management of specialized residential program, including staff leadership, quality service delivery, regulatory compliance, budget oversight, and person-centered care. Ensures individuals served receive support aligned with their goals while meeting organizational, licensing, accreditation, and funding requirements. Promotes recovery-focused, culturally competent practices and drives performance outcomes related to quality, services, and fiscal responsibility.
What You’ll Do
- Provide leadership and oversight for multiple residential programs while ensuring compliance with Hope Network policies, licensing requirements, accreditation standards, and funding source expectations
- Recruit, interview, onboard, train, coach, and develop team members to support quality service delivery
- Conduct performance reviews, provide ongoing feedback, and address performance concerns when necessary
- Serve as an on-call leader and respond to emergencies, staffing concerns, and program needs as required
- Support teams in implementing individualized service plans and delivering person-centered care
- Attend and advocate for individuals served during planning meetings and other key service discussions
- Review incident reports, implement corrective actions, and provide training to prevent reoccurrence
- Lead regular staff meetings and maintain effective communication throughout the program
- Ensure staffing levels meet program needs and create schedules that support quality care and efficient operations
- Monitor payroll, timesheets, staffing hours, and overtime utilization
- Maintain strong working relationships with families, guardians, funding sources, licensing agencies, and community partners
- Oversee program budgets, spending, and monthly financial reports to ensure fiscal responsibility
- Ensure timely completion of documentation, audits, reporting requirements, and regulatory submissions
- Promote community inclusion opportunities that support meaningful engagement and independence
- Oversee facility, vehicle, and property maintenance to ensure a safe and welcoming environment
- Support quality assurance activities, audits, inspections, and compliance initiatives
- Serve as a liaison between Hope Network and external stakeholders
- Perform other duties as assigned
What We’re Looking For
- A compassionate and proactive leader who is committed to person-centered care
- Strong leadership, coaching, and team development skills
- Excellent communication and relationship-building abilities
- Ability to manage multiple priorities while maintaining quality and compliance standards
- Strong critical thinking, problem-solving, and decision-making skills
- Experience fostering a positive and engaged team culture
- Commitment to safety, customer service, and continuous improvement
- Ability to work independently while collaborating effectively across teams
- Strong organizational and time-management skills
- Passion for helping individuals achieve their goals and participate fully in their communities
What You Bring
Preferred:
- Previous supervisory experience in residential services
- Experience working in behavioral health, mental health, rehabilitation, or human services settings
- Experience managing residential programs and regulatory compliance requirements
- Prior experience with accreditation or licensing standards
Required:
- Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field, or equivalent combination of education and experience
- Minimum four years of relevant professional experience, preferably including leadership responsibilities
- Demonstrated ability to recruit, train, coach, and supervise diverse teams
- Strong verbal and written communication skills
- Ability to manage budgets, staffing, scheduling, and operational responsibilities
- Ability to learn and utilize technology systems required for program oversight and documentation
- Valid driver's license with an acceptable driving record in accordance with Hope Network policy
- Flexibility to work occasional evenings, weekends, holidays, and on-call responsibilities as needed
- Commitment to supporting Hope Network's mission, vision, and values
Top Benefits
- Competitive pay
- Medical, dental & vision insurance (may vary based on job status)
- Virtual Concierge Medical Services
- 403(b) retirement with company match (up to 3%)
- Generous Paid Time Off (PTO)
- Paid training + career growth opportunities
- Tuition reimbursement and scholarship opportunities
- Employee Assistance Program (mental health + support)
- Company-paid life insurance
Why Hope Network
Not your average job. Not your average impact.
At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.
Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.
Apply today and start making a difference.
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FAQs About Residential Program Manager | Hegel | Full Time 1st Shift with on call Jobs at Hope Network Careers
What is the work location for this position at Hope Network Careers?
This job at Hope Network Careers is located in Swartz Creek, Michigan, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Hope Network Careers?
Employer has not shared pay details for this role.
What employment applies to this position at Hope Network Careers?
Hope Network Careers lists this role as a Full-time position.
What experience level is required for this role at Hope Network Careers?
Hope Network Careers is looking for a candidate with "Director" experience level.
What education level is required for this job?
The education requirement for this position is Social Work (LSW, LMSW, LICSW). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Hope Network Careers for this role?
Hope Network Careers offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Hope Network Careers?
You can apply for this role at Hope Network Careers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.