Residential Program Manager - Retail Programs
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Overview
Job Description
Residential Program Manager, Retail ProductsLocation: Louisiana
Ready to Make a Difference?Working closely with the portfolio manager, this individual will be responsible for monitoring and supporting the successful delivery across multiple functional areas, including internal operations, client support, and stakeholder management.Come join our team as a Residential Program Manager of residential energy efficiency utility programs in Louisiana. You will build and manage relationships with clients, manage subcontractors, and design and implement program strategies and plans. Management of the program includes meeting established goals while maintaining budgets, conducting cost-benefit analyses and evaluating the impact of residential products programs, and ensuring that programs comply with regulatory guidelines.
Why you will love working here:
- Quality of life: Flexible workplace arrangements, work-life balance
- Investment of the community: Donation matching, volunteer opportunities
- Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
- And many, many more (Ask your recruiter for more details!)
What you will be doing:
- This position requires experience with client relationships, budget tracking, invoicing, people managing and program management. Theselected candidate will be responsible for the following core program responsibilities across the client territory:
- Manage day to day operations of the contract serving as the main point of contact for the client
- Direct oversight of program budgets and tracking & reporting Key Performance Indicators
- Review program performance towards goals on a regular basis including program forecasting
- Coordinate with client and ICF team to ensure all program goals are met, and adjust as needed to meet goals
- Assist in the direct support of client outreach, meetings and ad hoc requests including 1-on-1 monthly client meetings
- Management of direct reports including but not limited to timesheet/expense approval, PTO approval, regular individual check-in meetings, andannual performance reviews
- Support monthly invoicing and reporting as well as all outreach, recruitment, marketing, QA/QC, and subcontractor activities
- Maintain up-to-date knowledge of Program requirements and ongoing Program updates
- Collaborate with regional and national teams to provide national cohesion and bring efficiencies & best practices to your client’s programs
- Other duties as required to support our work nationally and provide direct support to division leadership as needed.
What we need you to have (minimum qualifications):
- Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
- 3+ years of related experience working in energy efficiency, energy, utility, or sustainability programs and/or related experience
What we would like you to have (preferred qualifications):
- Experience leading cross-organizational projects from planning to execution and managing client/vendor relationships
- Experience working with retailers and/or manufacturers and understanding the retail industry or programs that focus on energy efficient products
- Experience mentoring and leading teams
Professional skills you will use:
- Ability to establish influential partnerships at all levels
- Strategic mindset with the ability to identify new opportunities
- Demonstrated experience in continuous improvement and quality assurance/control theories, techniques and application
- Excellent verbal, interpersonal, and written communication skills
- Strong analytical, problem-solving, and decision-making capabilities
- Team player with the ability to multi-task and work in a fast-paced environment
- Ability to analyze situations, identify existing or potential problems, and recommend solutions
- Sound business ethics, including the protection of proprietary and confidential information
- Ability to work with all levels of internal employees, as well as outside clients and vendors
- Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
- Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
- Ability to be flexible to handle multiple priorities
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$73,738.00 - $125,354.00Louisiana Remote Office (LA99)Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
