Residential Security Agent

We are currently looking to hire a Residential Security Agent to join our team embedded with our client in Manhattan, New York.

• This position requires working on-site in Manhattan, New York.

This position follows a rotating 4-3/3-4 schedule consisting of 12-hour overnight shifts (6:00 PM - 6:00 AM). Team members work four consecutive shifts followed by three days off, then three consecutive shifts followed by four days off. This rotation provides consistent full-time hours while offering every other week with a four-day break for extended time off and work-life balance.

JOB DESCRIPTION

The Residential Security Agent (RSA) will perform a critical security function while maintaining a customer-service-focused approach. The RSA will act as a member of the client's residential physical security team, providing onsite security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. We are currently looking to fill this position on a team providing night-shift coverage 7 days per week. This is a full-time position with 12-hour shifts, including weekend and holiday coverage. Schedules will be established in advance for a '4/3 and 3/4 ' schedule.

RESPONSIBILITIES

• Act to support threat management and emergency response, and be the first point of contact for client security needs
• Monitor and manage the camera system, access control technology, and other security tools
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
• Provide a high standard of customer service delivery for clients, guests, and staff
• Ensure client deliverables are met across the full suite of security services
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of any client-required plans, surveys, or reports
• Assist with customer service issues to ensure a consistently high level of service
• Communicate with co-workers, management, clients, and others in a courteous and professional manner
• Conform with and abide by all regulations, policies, work procedures and instructions

REQUIRED QUALIFICATIONS

• Must be able to legally work in the country where this position is located without visa sponsorship

• All required licenses and certification requirements, including:

• Currently, this is an unarmed position. Current NY state guard card

• Must have current CPR/AED/First Aid certificate and TCCC

• A successful track record operating within a high-touch, customer service environment

• Appropriate professional bearing and customer service skills

• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy

• Excellent written and verbal communication skills

• Skilled in synthesizing facts, concepts, and principles

• Emotional intelligence and a customer-focused approach

• Valid Driver's License

• Agent must be of a physical standard to be able to:

• Patrol Premise on a regular basis

• Assist client if injured or need evacuating

PREFERRED QUALIFICATIONS

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams
• Executive Protection and/or Tactical training (Military/Law Enforcement)

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401 (k) including employer match
• 11 paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities