Resort Housekeeping Manager

Housekeeping Manager

We are seeking a Housekeeping Manager to lead our Housekeeping Department, ensuring the highest standards of cleanliness and guest satisfaction. The ideal candidate will be a detail-oriented and forward-thinking professional with a proven track record in hospitality operations.

Responsibilities

• Team Leadership and Development:
  • Supervise, coach, and provide ongoing training to housekeeping staff, ensuring adherence to all established policies, procedures, and service standards.
  • Identify opportunities for procedural improvements, developing and presenting well-considered solutions to the Operations Manager for approval.
  • Conduct daily quality checks, document findings, and implement remediation and subsequent training for Housekeeping associates in accordance with company policy.
  • Foster a cohesive and positive team environment, promoting a "can-do" attitude and guest-centric focus through regular communication and recognition of achievements.
• Operational Management:
  • Oversee the daily performance and appearance of the property through regular inspections and comprehensive follow-up on identified areas for improvement.
  • Personally inspect guest rooms to ensure uncompromised quality and accountability.
  • Monitor and review departmental payroll, ensuring accuracy and timely submission of adjustments, hours, and invoices.
  • Implement and enforce Housekeeping cost controls, identifying and implementing methods to enhance productivity and efficiency.
  • Ensure the availability of all necessary operating supplies to maintain an optimal guest experience.
  • Organize and document daily assignments, maintaining thorough records and submitting reconciliations and supporting documents daily.
• Inventory and Administration:
  • Maintain organized control of guest and housekeeping supplies and linen inventory, facilitating timely ordering and replacement of supplies and equipment.
  • Develop and implement a comprehensive plan for daily operational requirements to be completed during absences, ensuring seamless delegation and continuity of service.
• Compliance and Communication:
  • Ensure excellent inter-departmental communication and follow-up.
  • Maintain a current working knowledge of OSHA regulations applicable to the workplace.
  • Perform other duties as assigned to ensure the smooth and efficient operation of the property.

Qualifications

• Experience:
  • Prior supervisory experience in a housekeeping role is required.
  • Experience within a condo-property setting is preferred.
• Skills and Attributes:
  • Must be a hands-on manager with exceptional organizational skills and meticulous attention to detail.
  • Demonstrated flexibility in scheduling is essential to accommodate business needs, including weekend availability.