Resource Counselor
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Overview
Job Description
Resource Counselor
Make a difference by helping individuals and families navigate care and community resources.
Position Summary
The Resource Counselor serves as the first point of contact for individuals seeking information about long-term care services and community resources. This role provides professional, unbiased guidance and referrals, helping individuals, caregivers, and professionals identify needs and connect to appropriate services in a timely, person-centered manner.
What You'll Do
- Respond to inquiries from community members, caregivers, and professionals
- Provide accurate information and referrals to services within JABA and the community
- Use a person-centered approach to assess needs, preferences, and goals
- Maintain accurate records and complete timely data entry
- Research and stay current on available programs and resources
- Collaborate with internal teams and community partners
- Represent JABA at meetings and occasional community events
What We're Looking For
- Strong communication and active listening skills
- Ability to assess needs and problem-solve effectively
- Highly organized with strong attention to detail
- Comfortable managing multiple tasks and priorities
- Ability to build relationships with diverse populations
- Team-oriented with a commitment to excellent service
Qualifications
- Associate degree or higher preferred
- Minimum of 3 years of experience in human services or a related field
Certifications (Required)
- Options Counselor Certification within 3 months of hire
- Inform USA (The Association for Community Navigators) Certification within 1 year of hire
Work Environment & Schedule
- Primarily office-based with some local travel
- Part-time (20 hours/week)
- Occasional attendance at community events
Physical Demands
- Primarily sedentary work with extended periods of sitting
- Frequent communication with the public, including individuals with vision, hearing, cognitive, or other disabilities
- Regular use of a computer for data entry and documentation
- Participation in virtual and in-person meetings
- Occasional local travel and community event participation
Why Join JABA?
- Meaningful work that impacts your community
- Collaborative and supportive team environment
- Commitment to diversity, equity, and inclusion
- Opportunities for professional growth and development
Equal Opportunity Employer
JABA is an equal opportunity employer.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
