Resource Pool-Medical Assistant-Certified

Come join our Team! We invite you to come grow with our dynamic healthcare organization providing medical, dental and behavioral health services for Chelan and Douglas counties! We offer a progressive and extremely competitive compensation and benefits package.

Job Summary

The resource pool Medical Assistant Certified's primary function is to prepare patients for their office visit by obtaining and documenting vital signs and medical history and to provide assistance and support to the professional healthcare provider and/or nursing staff. This position will most often be assigned at one of the primary care clinics 600 Orondo, East Wenatchee Main, and Chelan to work within the healthcare team and is responsible for acting on tasks delegated including medication administration, procedure set-up, assistance and follow-through, administration of ordered treatments. The resource pool MA-C provides patient care support duties and clerical duties to assist with patient flow. This position may also be assigned to express care locations or asked to assist in special projects to facilitate patient care. The resource pool MA-C will be a mature member of the team able to confidently and competently float to any CVCH location or department and perform the daily MA-C role.

Job Specific Competencies

Resource Pool MA-C Duties:

Self-motivated and able to work with minimal direct supervision.

Exhibits independence, adaptability, flexibility, confidence, and competence in all aspects of the CVCH MA-C role

Demonstrates role modeling, problem-solving, and the ability easily incorporate into an established team.

Adheres to and promotes CVCH standard workflows and processes throughout the organization, while accommodating slight differences between departments and sites.

Supports equitable workload and patient access across the clinical teams.

Willing to commute day of, to Chelan and all other clinical sites.

Competency Per Endorsement

1. Clinical Processes

Disposing of biohazardous materials

Practicing standard precautions

Performing aseptic procedures

Preparing for and assisting in sterile procedures

Taking vital signs

Preparing patients for examination

Intradermal, subcutaneous, and intramuscular injections

Observing and reporting patients' signs or symptoms

Capillary blood withdrawal and venipuncture

Obtaining specimens for microbiological testing.

Instructing patients in proper technique to collect urine and fecal specimens

Diagnostic testing

Tests waived under the federal clinical laboratory improvement amendments program

2. Patient Care

Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge.

Maintaining medical and immunization records. Obtaining vital signs and medication reconciliation, obtaining and recording patient history.

Preparing and maintaining examination and treatment areas. Sorting, storing, and restocking exam/procedure rooms with supplies. Preparing patients for and assisting with routine and specialty examinations, procedures, treatments, and minor office surgeries utilizing no more than local anesthetic.

Assists with providing organized patient flow.

Works closely with provider and nursing staff to help facilitate rapid response to patient needs.

Screening and following up on test results as directed by a healthcare practitioner.

Prepares patient referrals.

Assists provider/nursing staff with patient tracking systems. Enters patients into appropriate recall plans.

Administration of medications including eye drops, topical ointments, and vaccines including combination or multidose vaccines.

Administered only by unit or single dosage, or by dosage calculated and verified by a health care practitioner. Combination vaccines are considered a unit dose.

Limited to approved CVCH MA-C medication list and vaccines as authorized by a health care practitioner under the scope of his or her license.

Administered pursuant to a written order from a health care practitioner.

3. Reception Duties

Greets patients and visitors, handles incoming calls and performs general administrative duties.

Makes appointments in conformance with protocols, procedures and schedules.

Essential Functions:

1. Performs other duties and tasks as assigned by supervisor.

2. Expected to meet attendance standards and work the hours necessary to perform the essential functions of the job.

3. Conforms to safety policies, general housekeeping practices.

4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.

5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.

6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.

7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.

Job Specifications

EDUCATION

High School Diploma or equivalent. Certified Medical Assistant diploma from an accredited college or one year (60 credits) of formal education at the post-secondary level (including anatomy, physiology, basic pharmacology, concepts of asepsis, and microbiology) required.

CERTIFICATIONS/LICENSURE

Must hold Medical Assistant-Certified or Medical Assistant-Certified Interim license upon hire. Must obtain Medical Assistant- Certified license before one year interim permit expires. Current Healthcare Provider CPR certification is required.

EXPERIENCE

Required 2 years (3+ years preferred) with CVCH working as an MA-C. Demonstrates competency and meets the minimum requirements of a Medical Assistant.

Language Skills:

• English and Spanish fluency preferred
• English fluency required

Essential Duties & Responsibilities: These functions are fundamental to the role and must be performed with or without a reasonable accommodation.

• Performs other duties and tasks as assigned by supervisor
• Start shift on time and meet attendance standards per the FTE assigned in HRIS system.
• Follow safety policies and maintain a clean, safe work environment.
• Demonstrate sound work ethics, flexibility, and cultural sensitivity
• Uphold CVCH's mission and core values in all interactions.
• Comply with CVCH policies, Joint Commission standards, and HIPPA regulations.

Non-Essential Functions: These are tasks that are included in the role but are not critical. They may be reassigned or modified without fundamentally changing the job.

• Run ad hoc reports as requested.
• Participate in internal committees or special projects.
• Contribute to internal communications or newsletters.

Skills & Competencies needed:

• Strong interpersonal and communication skills
• Analytical and problem-solving abilities
• Ability to manage sensitive and confidential information

Work Environment & Physical Demands:

• Typical office environment
• Sit, stand, walk, often
• Reach occasionally
• Kneel or crouch minimally
• May need to lift up to 10 pounds
• Visual acuity for close and distance work

Exposure to Hazards:

• Moderate noise
• Standard working conditions

Blood/Fluid Exposure Risk:

• Category I - Tasks routinely involve a potential for mucous membrane or skin contact exposure to blood, fluids or tissue. Use of personal protective equipment (PPE), when appropriate, is required

Age Specific Competency

• Neonatal (Birth- 30 days)
• Infant (30 days to less than 1 year)
• Pediatric (1 year- 12 years)
• Adolescent (12 years- 18 years)
• Adult (18 years- 65 years)
• Geriatric (65 years- Death)

Telecommuting:

Not eligible for telecommuting.

Equal Opportunity Statement:

• CVCH is an equal opportunity employer and embraces diversity in the workplace. We are committed to providing a respectful, inclusive, and supportive environment for all employees.

Benefits

• Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE

Benefit:

Coverage:

Effective:

Medical

Premera (Self Insured)

Preferred Provider

Employee covered - $60.00 per month

Dependents covered - please refer to the benefits Guide 2025 for rates

First of the month following the first date of employment.

Dental

Washington Dental

Employee covered- 100%

Dependents covered- 50%

First of the month following the first date of employment.

Paid Leave

120 hours- Year 1

136 hours- Year 2

Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years.

Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.

Extended Illness Bank (EIB)

Allows for maximum accrual of 200 hours

PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.

Holidays

88 hours related to:

• New Year's Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Eve
• Christmas Day
• 3 Diversity Days

Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31). Holiday hours will be added to the employee's timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below:

• Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)
• May 1 - August 31: 2 diversity days (16 hours if 1.0 FTE)
• Sept 1- Dec 31: 1 diversity day (8 hours if 1.0 FTE)

Please refer to the Paid Leave policy for additional details.

403(b) Retirement Plan

Lincoln Financial

150% CVCH match up to 3% of the employee's contribution

Immediately. Vesting schedule:

20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.

Employee Assistance Program

Mutual of Omaha

Free short-term counseling for employee and family

Immediately. Call 800-316-2796

Long-term Disability

Mutual of Omaha

Employee Only (variable)

First of the month following the first date of employment.

Benefit:

Coverage:

Effective:

Basic Term Life

Mutual of Omaha

Employee Only (1x annual salary, up to $200,000)

First of the month following the first date of employment.

Group Accidental Death and Dismemberment (AD&D)

Mutual of Omaha

Employee Only (1x annual salary, up to $200,000)

First of the month following the first date of employment.

Supplemental Term Life

Mutual of Omaha

Employee / Spouse / Dependent(s)

First of the month following the first date of employment.

Voluntary AD&D

Mutual of Omaha

Employee / Family

First of the month following the first date of employment.

Health Reimbursement Arrangement

RedQuote

Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year.

First of the month following the first date of employment.

Flex Plan: Medical

RedQuote

Flex Plan: Maximum $3,300 per year

Direct Deposit available

First of the month following the first date of employment.

Flex Plan: Dependent Care

RedQuote

Flex Plan: Maximum $5,000 per year

Direct Deposit available

First of the month following the first date of employment.

AFLAC

Supplemental insurance - cafeteria plan

First of the month following the first date of employment.

Wellness Stipend

CVCH will reimburse staff up to $30 per month for a local gym membership

OR

CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)

Immediately. Once employee has submitted invoice to HR/Payroll department.

Cell Phone Discounts

Discounted monthly access fees

Discounted select accessories and special equipment

Available for personal cell phones, currently in place with AT&T & Verizon

Benefit:

Coverage:

Effective:

Tuition Reimbursement

For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:

• $4,000 for an Associate's degree, vocational, technical, or certification program
• $6,000 for a Bachelor's degree
• $8,000 for a Master's degree

Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.

Employees must agree to work for a period of one (1) year from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.