Restaurant Host

About Us

The Equinox Golf Resort & Spa is a historic resort destination with deep roots, a strong sense of place, and a reputation for elevated hospitality in one of New England's most scenic destinations.

Established in 1769 and set against the backdrop of the Green Mountains, the property blends timeless charm with modern amenities, including a championship 18-hole golf course, full-service spa, multiple dining outlets, and extensive meeting and wedding space.

As a four-season destination, The Equinox attracts a diverse mix of leisure, corporate, and event guests year-round, providing team members with dynamic, well-rounded hospitality experience. For candidates who value teamwork, elevated service standards, and professional growth within a destination resort environment, The Equinox also offers the added benefit of working in the vibrant yet close-knit community of Manchester - a town known for its outdoor recreation, scenic beauty, and exceptional quality of life.

The Equinox Resort & Spa is newly managed by EOS Hospitality. Visit us online at www.equinoxresort.com and www.eoshospitality.com for more information about the amazing ways we're making a difference.

Job Summary

• Greet, kindly direct, and seat guests at assigned tables based on reservations and walk-in seating.
• Maximize guest seating options and revenues by diligently managing the reservations program (Open Table).
• Contact guests as needed to move, confirm, or adjust reservations.
• Support servers and bartenders with service needs in between seating guests and after all reservations have been seated.
• Assist with promptly resetting tables to standard.
• Communicate any reservations notes to server assigned to table (celebrations, preferences, etc.)
• Complete all daily side work tasks efficiently and thoroughly. Set up host stand, clean menus, light candles, and complete side work tasks.
• Take in person and over the phone to-go orders. Process payment securely, collect final bill, and coordinate handoff to guest.
• Restock host stand with clean menus, pens, charged tablet, trash removal, etc. daily. Keep host area clean and tidy at all times.
• Be proactive in seeking out additional duties such as wiping down menus, sweeping, cleaning kitchen doors, etc.
• Check out with manager once shift is complete.
• Attend all scheduled meetings and training sessions.
• Practice conscious knowledge of food allergies and safety in preparation.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management.
• Demonstrate a team-focused attitude and encourage collaboration.

We are proud to offer competitive wellness options and perks for both our Part Time and Full Time employees:

• Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees
• EOS Family Matters Program of 3+ months fully paid parental leave for new parents
• Retirement savings option of 401k with employer match of up to 4% for all employees
• Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees
• Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Company-funded Employee Assistance Program for life challenges and mental health resources
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Competitive wages with ongoing market analysis
• Annual performance evaluations with eligible compensation adjustments
• EOS Employee/Immediate Family Lodging Rates as low as $59 per night
• EOS Friends and Family Lodging Discounts
• EOS Dining Discount of 50% Off F&B at EOS Hospitality portfolio locations during travel
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program
• Internal referral bonus programs up to $500 per referral
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture with flexible and understanding work-life equality

Compensation

This is an hourly position with the opportunity for part time to full time hours and a base wage of $12.50 per hour. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications.

Key Skills & Experience Required

• Prior experience in a restaurant setting preferred, but not required
• Able to complete a satisfactory background check
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for food and beverage
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Essential Functions of the Job

• Ability to remain standing for up to 8 hours
• Ability to walk the property frequently
• Ability to move up and down stairs
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 30 lbs.
• Ability to use repetitive manual dexterity, such as typing, phone handling, polishing, and rolling silverware
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to work outside seasonally as required
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to read, write, speak, and understand English
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days