Restaurant Manager - City Cruises, Philadelphia

HornblowerPhiladelphia, PA

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Position Summary:The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.Duties and Responsibilities:

Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT)Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainmentGather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)Maintain highest standards of safety for customers and staffMaintain highest standards of sanitation in accordance with local regulation and corporate guidelinesDevelop and execute programs that improve the level of service and product qualityLead by example; maintain highest level of professionalism, integrity, and strong work habitsDevelop strong teamwork within the crewAssist in hiring, training, and development of all restaurant shipmatesHelp develop and execute shipmate incentive programsMaintain good working relationships with other departments (marine, sales, and administration)Attend all scheduled meetingsOperate all restaurant systems (point of sale, inventory/purchasing system, reservations system)Reconcile onboard cash and credit sales with the point-of-sale systemReview timekeeping records for each shift to ensure accuracyCreate schedule for assigned department ensuring proper staffing within budgeted guidelinesAdditional job duties as assigned

Requirements & Qualifications:

High school diploma or equivalent requiredMinimum of five (5) years of total restaurant experience in full-service, high volume environmentMust have supervisory experienceAssociates or Bachelor's degree in related field preferredResponsible alcohol service requirements-RAMP Certification requiredResponsible for meeting health department sanitation codes & requirements-SERV Safe Certification required

#HB1#CityCruisesUS

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FAQs About Restaurant Manager - City Cruises, Philadelphia Jobs at Hornblower

What is the work location for this position at Hornblower?

This job at Hornblower is located in Philadelphia, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Hornblower?

Employer has not shared pay details for this role.

What employment applies to this position at Hornblower?

Hornblower lists this role as a Full-time position.

What experience level is required for this role at Hornblower?

Hornblower is looking for a candidate with "Director" experience level.

What benefits are offered by Hornblower for this role?

Hornblower offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Hornblower?

You can apply for this role at Hornblower either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.