Restoration Operations Manager

About the Role

A well-established property restoration company in Coeur d'Alene, Idaho is hiring a Restoration Operations Manager to run day-to-day production across water mitigation, fire and smoke, mold, and contents work. You'll lead the project managers, supervisors, crew chiefs, and technicians, keep crews scheduled and jobs profitable, and set the standard on quality, safety, and documentation. If you're a proven restoration leader who knows how to run a 24/7 emergency operation and grow a team, this is a long-term career move.

Key Responsibilities

• Lead daily operations for the mitigation and restoration division, including water, fire and smoke, mold, and contents work
• Manage, hire, train, and develop project managers, supervisors, crew chiefs, technicians, and production support staff
• Oversee crew scheduling, dispatch, and resource allocation for people, vehicles, equipment, and materials in a 24/7 emergency operation
• Own job costing, budgets, and gross margin, and track production metrics and KPIs against company goals
• Review scopes, Xactimate estimates, and job files for accuracy and compliance before billing
• Run quality control through job site inspections, audits, and ride-alongs, and enforce IICRC standards and company SOPs
• Ensure compliance with federal OSHA, Pacific Northwest (PNW) state safety and labor regulations, EPA, and carrier and TPA program requirements
• Serve as the senior escalation contact for property owners, insurance adjusters, TPAs, and referral partners
• Keep fleet, equipment, and inventory maintained, tracked, and ready to deploy
• Make sure job records stay complete and current in DASH, MICA, Xactimate, or similar systems
• Develop and improve processes to raise productivity, job cycle times, and customer satisfaction
• Lead the on-call management rotation for after-hours emergencies

Required Qualifications and Credentials

• 5+ years of restoration industry experience, including 2+ years in a management role leading project managers, supervisors, or crews
• Hands-on knowledge of water mitigation, structural drying, fire and smoke, and mold remediation
• Proficiency in Xactimate and restoration job management software (DASH, MICA, or similar), plus Microsoft Office
• Proven experience with job costing, budgets, and profitability, and with reading financial reports
• Working knowledge of insurance claims, carrier and TPA guidelines, and adjuster communication
• Strong leadership, communication, and problem-solving skills
• A valid driver's license is required; driving to job sites is an essential function of the role, and the driving record must meet company insurance requirements.
• IICRC WRT, ASD, and AMRT preferred (FSRT a plus); reconstruction experience a plus

Why Join

• $75,000 to $100,000 per year depending on experience plus performance bonus.
• Company vehicle for work use (or mileage reimbursement, depending on location)
• Company offered benefits: standard package available.
• Paid certifications and training
• Growth opportunity: future growth opportunities available.

Keywords: restoration operations manager, operations manager, mitigation operations manager, mitigation manager, production manager, restoration manager, branch manager, general manager, restoration leadership, water mitigation, fire restoration, mold remediation, contents, job costing, gross margin, P&L, KPIs, Xactimate, DASH, MICA, IICRC, WRT, ASD, AMRT, insurance claims, adjusters, TPA, 24/7 emergency services, disaster restoration, property damage

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.