Restoration Project Manager
Valley StreamValley Stream, New York
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Overview
Schedule
Full-time
Career level
Director
Benefits
Paid Vacation
Career Development
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Position Overview
Project Managers oversee field production activities for commercial and residential restoration projects, ensuring tasks such as drying, demolition, and restoration are completed properly. They supervise technicians, inspect work, prepare and review documentation (notes, photos, reports), and communicate processes and next steps to customers. The role requires strong technical skills, customer service abilities, and the capacity to handle challenging situations. Project Managers may assist Estimators or create estimates in Xactimate following company and IICRC standards. A basic construction background, including knowledge of building materials affected by water, fire, smoke, or wind damage, is required. The role contributes to client satisfaction and the company’s growth.
Job Responsibilities
- Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
- Completes assigned jobs according to company processes, maintains quality control within the budget of each job
- May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
- Maintains records of personnel and resources used on projects and communicates all billable events to others.
- May be responsible for creation of estimates in applicable software
- Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
- Document / review loss with clear and descriptive job photos and upload into operating system/software
- May write mitigation and reconstruction estimates using Xactimate
- Communicates conversations and key information on the job using the notes feature in required software
- Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
- Explains drying process and next steps to resolution in person to customers using printed materials as a guide
- Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
- May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
- May train new technicians or key operational team members
Job Requirements
- High school graduate or equivalent, college degree preferred.
- Strong knowledge of insurance restoration and or construction industry
- Valid Driver's License and satisfactory driving record
- Able to work independently or work with/lead a team
- Exhibit professionalism, maturity, and the willingness to serve the customer
- Experience managing teams
- Experience with entering data using a tablet or mobile phone
- Strong verbal and written and communication skills
- Strong problem solving and customer service skills
- Must be able to prioritize activities and meet deadlines
- Working on-call schedule is required
- Certifications preferred:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Compensation: $65,000.00 - $85,000.00 per year
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
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FAQs About Restoration Project Manager Jobs at Valley Stream
What is the work location for this position at Valley Stream?
This job at Valley Stream is located in Valley Stream, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Valley Stream?
Candidates can expect pay range between $65,000–$85,000 for this role.
What employment applies to this position at Valley Stream?
Valley Stream lists this role as a Full-time position.
What experience level is required for this role at Valley Stream?
Valley Stream is looking for a candidate with "Director" experience level.
What benefits are offered by Valley Stream for this role?
Valley Stream offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Valley Stream?
You can apply for this role at Valley Stream either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.