Position Overview
We are seeking a reliable, professional Armed Security Officer to support safety and security operations at retail store. The ideal candidate is disciplined, attentive, and committed to providing world-class customer service. This role involves performing duties that include foot patrol, greeting customers, responding effectively to emergency situations, and preventing criminal activity by acting as a visual deterrent. Officers must maintain a courteous and professional demeanor while strictly adhering to company protocols regarding shoplifting and physical apprehensions.
Logistics and Compensation
* Location: Miami, FL * Job Type: Full-time* Pay Rate: $19.50 to $20 per hourAvailability & Schedule:
* Hours: 32-40 hours per week Must have 2nd shift availability (1500-2300)Ideal Candidate
Our ideal candidate is dependable, observant, and professional, with a strong commitment to maintaining a safe and welcoming environment. They communicate clearly, uphold high customer service standards, and represent the community with a polished and respectful presence. They demonstrate excellent judgment, remain calm under pressure, and safely de-escalate situations by utilizing the Manager-In-Charge rather than engaging in physical detentions.
Specific Duties and Essential Functions
* Provide world-class customer service by warmly greeting customers and making direct eye contact at the store entrance. * Perform frequent walking tours of the store's front exterior and vestibule no less than every 15 minutes. * Inspect the store's exterior for signs of vandalism or damage, immediately reporting any findings to the Manager-In-Charge and the National Command Center. * Scan the parking lot for suspicious people and vehicles to maintain site awareness. * Direct vagrants or loitering persons to leave the property and assist with the removal of unwanted persons as directed by the Manager-In-Charge. * Accompany Front End Associates during cash pick-ups and deposits when requested. * Accompany closing Store Associates to their vehicles in locations where employee parking is off-site and the shift extends past closing. * Act strictly as a silent witness regarding shoplifting suspects; officers are not authorized to stop, detain, question, or accuse individuals. * Respond to medical or fire emergencies by calling 911, protecting life safety, directing emergency personnel, and notifying the Store Manager. * Complete clear, concise, and legible Incident Reports for any incidents involving customers, property damage, emergency responses, or physical confrontations. Licensing
* Possess valid Florida Class D & G security license. * Possess valid Driver's License. Minimum Requirements
* High School Diploma or equivalent. * 21 years of age or older. * Ability to pass background screening and drug test. * Maintain a complete uniform that is clean, wrinkle-free, fully buttoned and/or zipped, with properly polished shoes. Skills Required
* Clear verbal and written communication skills. * Strong customer service and active listening skills. * Ability to remain calm under pressure and evaluate situations effectively. * Good judgment and situational awareness. * Professional appearance, demeanor, and attitude. Other
* Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States* Must be able to successfully complete all training required for the positionPhysical Requirements & Work Environment
* Indoor and outdoor assignments: Exposure to various weather conditions while patrolling the exterior front of the store and parking lot. * Stationary & Mobile Positions: Ability to remain standing erectly for the entire shift while on post; slouching or placing hands in pockets is strictly prohibited. * Patrol Requirements: Ability to continuously walk on various surfaces during frequent exterior rounds. * Emergency Response: Must be able to react quickly to emergency situations and safely direct emergency crews to specific locations. * Sensory Abilities: Must have the auditory and visual ability to monitor the parking lot, communicate clearly, and respond to incidents or directions from the Manager-In-Charge. * Effective Communication: Ability to clearly exchange information, provide instructions, and draft written reports in English. Benefits (Full-Time Employees)
* Major Medical * Dental & Vision Insurance * Paid Vacation * Free Uniforms * Holiday Premium Pay: Earn 1.5x your hourly rate for all hours worked on company-recognized holidays. * Industry-Leading Training •* Work Perks Discount Program
