Retail Assistant Manager - Snowbird Center

Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE:             Retail Assistant Manager

LOCATION:    Snowbird Center

STATUS:        Year-Round, Full-Time, Non-Exempt

SCHEDULE:   Varies

• Must be able to work any day of the week including nights, weekends and holidays.

SUMMARY

The Retail Assistant Manager is a hands-on leader who supports multiple retail locations across Snowbird Resort. Positioned between the Store Managers and Supervisors, this role focuses on daily staff management, inter-shop coordination, and the development of frontline talent. The Assistant Manager helps ensure retail operations run smoothly across all locations while reinforcing a consistent standard of guest service, team accountability, and execution.

WHAT YOU’LL DO

• Delivers a great shopping experience to Snowbird customers through effective staff training and measurement of service guidelines.
• Works with the Retail Manager to interview and hire staff.
• Coaches, motivates, and develops staff in a team-oriented goals-oriented environment.
• Works collaboratively with Managing Team to ensure optimal product mix and replenishment.
• Will assist with conducting regular physical inventory class counts and twice annual full-store inventories.
• Maintains the store and storage areas in a safe, clean and organized manner in order to minimize risk to employees, guests and the inventory.
• Works as part of a retail management team, assists in setting divisional goals, supports and implements company and divisional policies.
• Willing to assist in other areas of retail operations as assigned by Retail Administration.
• Works floor-shifts often, juggling management tasks while working in the shop directly with customers.
• This is a very hands-on management role. This person will consistently model great service, jumping in during busy times, and observing performance firsthand.
• Partner with Store Managers to provide feedback, document performance issues, and lead minor disciplinary conversations when necessary.
• Build positive relationships with retail staff—serving as a go-to person for daily questions, guidance, and support.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
• Travel: Occasional business trips within/outside Utah.

WHAT YOU NEED TO GET THE JOB DONE

• College degree in related field preferred. Additional related work experience may be substituted for education.
• 2-4 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Advanced written, verbal, reading and listening skills. Reading, writing and arithmetic with accuracy.
• Excellence in customer service.
• Outstanding "people-person" with ability to work effectively in a variety of teams.
• Competence leading employees in a goal-oriented win-win working environment.
• MS Outlook, Word, and Excel proficient. Knowledge of, or ability to learn, Yellow Dog (inventory management system), Square (point of sale system) and other retail management systems.
• Work with a large degree of autonomy. Exercise judgment in accordance with company and divisional policies and procedures.
• Maintains a solutions-oriented attitude and seek assistance when roadblocks get in the way. Must be proactive and persistent. Honesty and integrity are paramount.
• Must have off-premise alcohol certification, or be willing to obtain.

WORK SCHEDULE

• Shifts vary, may be early morning or late evening, weekends, holidays, depending on business levels and scheduling needs.

WORKING CONDITIONS

• Must be prepared to stay overnight, if necessary, on occasional times of road closures.
• May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Will regularly travel between Snowbird retail locations on foot or via internal resort transit.
• Must be able to lift 40 lbs.
• Must be able to stand for long periods of time.
• Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.
• Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.

WHY WORK HERE

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k w/ company match
• Discounts with Powdr partners
• Free transportation to work: UTA Bus and Rideshare Vans, Canyon Transportation vans and Employee Blue Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!