Retail Associate - OTG Management
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$21+/hour
Benefits
Paid Vacation
Job Description
Retail Associate - $21/hourDescription: Who We AreOn the Go (OTG) has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America's busiest airports, we're fueled by a passion for creating exceptional guest experiences, made possible every day by our incredible Crewmembers. At OTG, people truly come first. We invest in our teams and foster growth in an exciting, fast-paced environment where everyone can shine. Our values of Care, Continuous Improvement, Quality, and Teamwork guide how we serve our guests and support one another every day.Why This Job Is a Big Deal!The Retail Associate plays a critical role in delivering the OTG guest experience by combining exceptional customer service with effective merchandising and inventory support. This position is responsible for operating the point-of-sale system, assisting guests with purchases, maintaining product displays, restocking merchandise, ensuring product freshness, keeping the retail environment clean, organized, and visually appealing. Success in this role requires a passion for hospitality, attention to detail, and a commitment to creating an outstanding experience for every traveler. Responsibilities: In This Role, You Will:Greet guests quickly, professionally, and with a welcoming attitude.Process cash, credit card, voucher, and other approved transactions accurately and efficiently while adhering to OTG cash-handling procedures.Educate guests on products, promotions, and offerings while making recommendations to enhance their experience.Maintain strong product knowledge and share product information with guests and fellow crewmembers.Bag purchases and assist guests with retail needs.Execute merchandising plans and maintain attractive, organized displays that support sales and the guest experience.Restock shelves, coolers, displays, and sales areas while monitoring inventory levels.Place appropriate orders to maintain expected merchandising standards.”Rotate products to ensure freshness, minimize waste, and maximize product visibility.Maintain display items, shelving, and retail fixtures in a clean and orderly condition.Maintain a clean, sanitary, and safe environment by cleaning shelves, displays, workstations, floors, and guest areas.Assist with barista and other retail support functions as required.Maintain knowledge of airport terminals, dining concepts, and retail offerings to assist travelers with recommendations and information.Maintain a clean, neat, and professional appearance.Perform other duties as assigned. Requirements:Must be at least 18 years of age.Fully conversational in English.Comfortable operating cash point of sales system and company assets responsibly.Ability to read labels, product information, and merchandising guides accurately.Strong attention to detail and organizational skills.Self-motivated and able to work independently while supporting a team environment.Ability to lift up to 35 pounds and push/pull merchandise carts.Ability to stand for extended periods and frequently walk, bend, stoop, kneel, and crouch.Must obtain ServSafe Certification (or equivalent) within 30 days of hire, where required.Must be available to work varied schedules, including nights, weekends, holidays, and inclement weather conditions. Benefits: Health insurance, Dental insurance, Vision insurance, Paid time off, Employee Discount.
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FAQs About Retail Associate - OTG Management Jobs at O'Hare Concessions
What is the work location for this position at O'Hare Concessions?
This job at O'Hare Concessions is located in Chicago - O'Hare, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at O'Hare Concessions?
Candidates can expect a pay range of $21 (per hour).
What employment applies to this position at O'Hare Concessions?
O'Hare Concessions lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at O'Hare Concessions?
O'Hare Concessions is looking for a candidate with "Senior-level" experience level.
What benefits are offered by O'Hare Concessions for this role?
O'Hare Concessions offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at O'Hare Concessions?
You can apply for this role at O'Hare Concessions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.