Retail & Cafe Supervisor - Resort Marketplace

About Isla Bella Beach Resort

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

Job Summary

Isla Bella Beach Resort is seeking a motivated and guest-focused Retail & Cafe Supervisor to support daily operations of our Marketplace retail and café outlet.

This role assists in leading the retail team, driving sales performance, maintaining operational excellence, and delivering exceptional guest experiences. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, enjoys developing team members, and is passionate about hospitality and retail operations.

Responsibilities

Leadership & Team Development

• Support the Retail Store Manager in overseeing daily Marketplace operations
• Lead by example and provide exceptional guest service at all times
• Supervise, coach, and motivate Retail Associates to achieve performance goals
• Assist with onboarding and training new team members
• Provide ongoing coaching and feedback to support team development
• Foster a positive, collaborative, and guest-focused work environment

Operations & Guest Experience

• Ensure a welcoming and engaging shopping experience for all guests
• Assist guests with merchandise selections and product recommendations
• Resolve guest concerns and service issues in a professional and timely manner
• Coordinate daily operations including sales transactions, orders, and payment processing
• Conduct regular audits to ensure the Marketplace remains organized, stocked, and visually appealing

Inventory & Merchandising

• Monitor inventory levels and assist with replenishment and ordering processes
• Maintain accurate inventory records and support inventory counts
• Evaluate product performance and recommend merchandise adjustments based on guest preferences and sales trends
• Assist with visual merchandising and product placement initiatives

Sales & Business Performance

• Support achievement of sales goals and operational objectives
• Utilize guest engagement and suggestive selling techniques to drive revenue
• Analyze sales performance, expenses, and retail trends
• Assist with reporting and operational analysis to support business decisions
• Monitor retail operating costs and resource utilization

Compliance & Administration

• Ensure compliance with company policies, procedures, and operational standards
• Support scheduling and staffing needs as directed by leadership
• Maintain a clean, safe, and organized work environment

Qualifications

• Previous experience as a Retail Supervisor, Lead Retail Associate, or similar leadership role preferred
• Retail, hospitality, resort, or customer service experience required
• Strong leadership, communication, and guest service skills
• Ability to coach and motivate team members
• Strong organizational and problem-solving abilities
• Experience with POS systems and inventory management preferred
• Ability to work a flexible schedule including weekends and holidays

Benefits & Perks

We offer a great team environment and competitive benefits including:

• Medical, Dental & Vision Insurance
• Additional voluntary benefits
• Employee housing based on availability
• Discounts at EOS Hospitality sister properties
• Opportunities for growth within EOS Hospitality

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