Retail Branch Manager - Little Rock Branches

About Citizens Bank

Founded in 1953 in Batesville, Arkansas, Citizens Bank was built on a simple but powerful mission: People First - a commitment that continues to guide how we serve our customers, our employees, and our communities. We are proud of our heritage as a progressive, community‑focused financial institution that blends advanced technology with personalized service to meet the diverse needs of the people we serve.

Job Summary

The Branch Manager leads all aspects of branch operations at our Foxcroft and Promenade branches while driving business growth and strengthening Citizens Bank's presence in Little Rock. This role oversees staff leadership, customer experience, and performance management with a focus on developing the team and helping associates reach their potential. The Branch Manager ensures the branches operate efficiently, achieve financial goals, and deliver on our People First mission every day.

Key Responsibilities

Overall Branch Leadership & Management

• Provide strategic direction for the branches, overseeing daily operations, staffing, scheduling, compliance, and service delivery with support from the Assistant Branch Managers.
• Monitor and manage branch performance, ensuring goals are met in deposits, new accounts, consumer loans, customer satisfaction, and operational excellence.
• Oversee branch operational activities including cash handling procedures, vault management, ATM operations, and regulatory reporting.
• Support staff in resolving customer inquiries, escalated issues, or complex service needs to ensure exceptional customer service.
• Assist customers with consumer lending needs and guide them through the borrowing process.
• Maintain compliance with all bank policies, procedures, security, and regulatory requirements.
• Lead and develop branch staff through coaching, mentoring, and performance management to build a high‑performing, service‑driven team.
• Foster a culture of accountability, professionalism, and empowerment, ensuring every team member reflects Citizens Bank's People First values.

Business Development & Community Engagement

• Implement strategies to grow deposits, loans, and new customer relationships.
• Build strong relationships with local businesses, organizations, and civic leaders to identify partnership and referral opportunities.
• Actively engage in calling efforts, onsite business visits, and community networking to generate new business and strengthen existing relationships.

• Serve as a visible ambassador of Citizens Bank throughout Batesville and surrounding communities.
• Champion Citizens Bank's commitment to community development by identifying ways the branch can support local needs and economic growth.
• Uphold and promote the Bank's longstanding dedication to serving the people of Independence County and beyond.

Qualifications

Required

• High school diploma or equivalent.
• 2+ years of experience in banking, management, or related leadership role.
• Strong leadership skills with proven success in motivating and developing teams.
• Demonstrated ability in business development, community engagement, or customer relationship management.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities and adapt to change.
• Knowledge of banking operations, compliance, and risk management.
• Proficiency with computers and digital banking platforms.
• Ability to work branch hours, including some evenings and weekends.

Preferred

• Bachelor's degree.
• Experience in retail banking management

Why You'll Love Working at Citizens Bank

You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, and more.

At Citizens Bank, you'll join a team that invests in you-from professional development to community involvement. We believe in doing what's right for our customers, our coworkers, and the communities we proudly serve. If you're ready to take your career to the next level with a company that prioritizes excellent customer service through our People First mission, we encourage you to apply.

If this sounds like the role for you, apply today!

Citizens Bank is an Equal Opportunity Employer